How To Fix ICL_EXTRACT101 - Claim &1: Not possible to read any product customizing

ICL_EXTRACT101 - Overview

• Message type: E = Error

• Message class: ICL_EXTRACT - Error Messages from Extraction

• Message number: 101

• Message text: Claim &1: Not possible to read any product customizing

What causes this issue?

The extractor tried to add product Customizing for claim &v1&, but it
did not find any Customizing for policy product &v2& with generation
&v3& and version &v4&.

System Response

The system is unable to fill the <ZK>Insurance LOB</> and <ZK>Company
Code</> fields. The fields remain empty.

How to fix this error?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Procedure for System Administrators

One possible reason is that the Customizing has been changed.
Check which product Customizing is supposed to be valid on the key date.
Check the settings in IMG activity <ZK>Configure Policy Products</>.
INCLUDE ICL_MESSAGE_CUST OBJECT DOKU ID TX

Error message extract from SAP system. Copyright SAP SE.

ICL_EXTRACT101 - Details

• The SAP error message ICL_EXTRACT101 indicates that the system is unable to read the product customizing for a specific claim. This error typically occurs in the context of the SAP Claims Management module, particularly when dealing with insurance claims or similar processes.
  
  Cause:
  The error can be caused by several factors, including:
  
  Missing Customizing Data: The necessary customizing data for the product associated with the claim may not be set up in the system.
  Incorrect Configuration: There may be an issue with the configuration of the product or the claim type, leading to the inability to retrieve the required data.
  Authorization Issues: The user may not have the necessary authorizations to access the product customizing data.
  Data Inconsistencies: There could be inconsistencies or corruption in the data related to the product or claim.
  System Errors: There may be underlying system issues or bugs that are preventing the retrieval of the customizing data.
  
  
  Solution:
  To resolve the error, you can