How To Fix ICL_EXTRACT101 - Claim &1: Not possible to read any product customizing

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL_EXTRACT - Error Messages from Extraction

• Message number: 101

• Message text: Claim &1: Not possible to read any product customizing

What causes this issue?

The extractor tried to add product Customizing for claim &v1&, but it
did not find any Customizing for policy product &v2& with generation
&v3& and version &v4&.

System Response

The system is unable to fill the <ZK>Insurance LOB</> and <ZK>Company
Code</> fields. The fields remain empty.

How to fix this error?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Procedure for System Administrators

One possible reason is that the Customizing has been changed.
Check which product Customizing is supposed to be valid on the key date.
Check the settings in IMG activity <ZK>Configure Policy Products</>.
INCLUDE ICL_MESSAGE_CUST OBJECT DOKU ID TX

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ICL_EXTRACT101 - Claim &1: Not possible to read any product customizing ?

  The SAP error message ICL_EXTRACT101 indicates that the system is unable to read the product customizing for a specific claim. This error typically occurs in the context of the SAP Claims Management module, particularly when dealing with insurance claims or similar processes.
  Cause:
  The error can be caused by several factors, including:
  
  Missing Customizing Data: The necessary customizing data for the product associated with the claim may not be set up in the system.
  Incorrect Configuration: There may be an issue with the configuration of the product or the claim type, leading to the inability to retrieve the required data.
  Authorization Issues: The user may not have the necessary authorizations to access the product customizing data.
  Data Inconsistencies: There could be inconsistencies or corruption in the data related to the product or claim.
  System Errors: There may be underlying system issues or bugs that are preventing the retrieval of the customizing data.
  
  Solution:
  To resolve the error, you can take the following steps:
  
  
  Check Customizing Settings:
  
  Navigate to the customizing settings for the product in question. Ensure that all necessary configurations are in place.
  Use transaction codes like SPRO to access the customizing settings and verify that the product is correctly defined.
  
  
  
  Verify Product and Claim Type:
  
  Ensure that the product associated with the claim is correctly linked and that the claim type is properly configured.
  Check if the product is active and available for the claim processing.
  
  
  
  Review Authorizations:
  
  Check the user’s authorizations to ensure they have the necessary permissions to access the product customizing data.
  If needed, consult with your SAP security team to adjust the authorizations.
  
  
  
  Data Consistency Check:
  
  Run consistency checks on the relevant data to identify any inconsistencies or issues.
  Use transaction codes like SE11 to check the database tables related to the product and claims.
  
  
  
  Consult SAP Notes:
  
  Search for relevant SAP Notes in the SAP Support Portal that may address this specific error message. There may be patches or updates available that resolve known issues.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP Support for further assistance. Provide them with detailed information about the error, including the context in which it occurs.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as ICL01 (Create Claim), ICL02 (Change Claim), and ICL03 (Display Claim) to navigate through the claims management process.
  Documentation: Review SAP documentation related to Claims Management and product customizing to understand the expected configurations and settings.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify and resolve the cause of the ICL_EXTRACT101 error in your SAP system.