How To Fix ICL_DI064 - Note &1 year &2, row &3: You cannot change the note, only extend it

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL_DI - Messages for Direct Input Mode

• Message number: 064

• Message text: Note &1 year &2, row &3: You cannot change the note, only extend it

What causes this issue?

In direct input, you tried to change note '&V1&', row '&V2&'. This is
not possible.
The Customizing setting is such that existing notes can only be extended
(meaning that text can be added at the end of the note) and that
existing text cannot be changed.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Perform one of the following activities:
Add the new text at the end of the note.
Change the setting in Customizing activity <ZK>Set Permitted Processing
Type for Notes (per Line of Business)</>.

Procedure for System Administrators

INCLUDE ICL_MESSAGE_CUST OBJECT DOKU ID TX

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ICL_DI064 - Note &1 year &2, row &3: You cannot change the note, only extend it ?

  The SAP error message ICL_DI064 indicates that there is an attempt to change a note in the system, but the system is configured to only allow extensions of that note. This typically occurs in the context of the SAP Insurance Contract Management (ICM) module, where notes related to insurance contracts are managed.
  Cause:
  The error arises when a user tries to modify an existing note (for example, changing the content of a note) instead of extending it (adding additional information or creating a new entry). The system is designed to maintain the integrity of historical data, which is why it restricts changes to existing notes.
  Solution:
  To resolve this error, you should follow these steps:
  
  
  Check the Note Status: Verify the status of the note you are trying to change. If it is already finalized or locked, you will not be able to modify it.
  
  
  Extend the Note: Instead of trying to change the existing note, use the option to extend it. This usually involves adding a new entry or additional information related to the existing note.
  
  
  Review User Permissions: Ensure that you have the necessary permissions to extend notes in the system. If you do not have the required access, contact your system administrator.
  
  
  Consult Documentation: Refer to the SAP documentation or help files related to the ICM module for specific instructions on how to extend notes.
  
  
  Contact Support: If you continue to experience issues, consider reaching out to your SAP support team or consulting the SAP community for further assistance.
  
  
  Related Information:
  
  SAP Notes and Documentation: Check for any relevant SAP Notes that may provide additional context or updates regarding this error message.
  ICM Configuration: Review the configuration settings for the ICM module to understand how notes are managed and what restrictions are in place.
  User Training: Ensure that users are trained on the proper procedures for managing notes within the SAP system to prevent similar errors in the future.
  
  By following these steps, you should be able to address the ICL_DI064 error and manage notes effectively within the SAP system.