How To Fix ICL_CUST_PM047 - Navigation to policy system is not possible

ICL_CUST_PM047 - Overview

• Message type: E = Error

• Message class: ICL_CUST_PM - Checks on Customizing (PM Integration)

• Message number: 047

• Message text: Navigation to policy system is not possible

What causes this issue?

SAP Claims Management cannot navigate to the policy system because the
link to the policy system has not been configured correctly.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Perform IMG activity <ZK>Define RFC Target Systems</> and enter the
required Remote Function Call and the required target system here.
INCLUDE ICL_MESSAGE_CUST OBJECT DOKU ID TX

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ICL_CUST_PM047 - Navigation to policy system is not possible ?

  The SAP error message ICL_CUST_PM047 ("Navigation to policy system is not possible") typically occurs in the context of the SAP Claims Management module, particularly when there is an issue with navigating to the policy system from the claims management interface. This can happen for several reasons, and here are some common causes, potential solutions, and related information:
  Causes:
  
  
  Configuration Issues: The integration between the Claims Management module and the Policy Management system may not be properly configured.
  Authorization Problems: The user may not have the necessary authorizations to access the policy system.
  System Connectivity: There may be issues with the connection between the SAP system and the external policy system.
  Missing or Incorrect Data: The policy number or other relevant data may be missing or incorrect, preventing navigation.
  Technical Errors: There could be underlying technical issues, such as system downtime or errors in the policy system.
  
  Solutions:
  
  
  Check Configuration:
  
  Verify the configuration settings for the integration between the Claims