How To Fix ICL_CUST_PM047 - Navigation to policy system is not possible

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL_CUST_PM - Checks on Customizing (PM Integration)

• Message number: 047

• Message text: Navigation to policy system is not possible

What causes this issue?

SAP Claims Management cannot navigate to the policy system because the
link to the policy system has not been configured correctly.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Perform IMG activity <ZK>Define RFC Target Systems</> and enter the
required Remote Function Call and the required target system here.
INCLUDE ICL_MESSAGE_CUST OBJECT DOKU ID TX

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ICL_CUST_PM047 - Navigation to policy system is not possible ?

  The SAP error message ICL_CUST_PM047 ("Navigation to policy system is not possible") typically occurs in the context of the SAP Claims Management module, particularly when there is an issue with navigating to the policy system from the claims management interface. This can happen for several reasons, and here are some common causes, potential solutions, and related information:
  Causes:
  
  Configuration Issues: The integration between the Claims Management module and the Policy Management system may not be properly configured.
  Authorization Problems: The user may not have the necessary authorizations to access the policy system.
  System Connectivity: There may be issues with the connection between the SAP system and the external policy system.
  Missing or Incorrect Data: The policy number or other relevant data may be missing or incorrect, preventing navigation.
  Technical Errors: There could be underlying technical issues, such as system downtime or errors in the policy system.
  
  Solutions:
  
  
  Check Configuration:
  
  Verify the configuration settings for the integration between the Claims Management and Policy Management systems. Ensure that all necessary parameters are correctly set up.
  Check transaction codes like SPRO to access the configuration settings.
  
  
  
  Review Authorizations:
  
  Ensure that the user encountering the error has the appropriate authorizations to access the policy system. This can be checked in transaction SU53 or by consulting with your security team.
  
  
  
  Test Connectivity:
  
  Check the connectivity between the SAP system and the policy system. This may involve testing network connections or reviewing logs for any connectivity issues.
  
  
  
  Validate Data:
  
  Ensure that the policy number and other relevant data are correctly entered and exist in the policy system. You can do this by manually checking the policy in the policy management system.
  
  
  
  Consult Technical Support:
  
  If the issue persists, it may be necessary to consult with your SAP Basis team or technical support to investigate any underlying technical issues or system errors.
  
  
  
  Check for System Updates:
  
  Ensure that both the Claims Management and Policy Management systems are up to date with the latest patches and updates, as this can sometimes resolve integration issues.
  
  
  
  Related Information:
  
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message or provide additional troubleshooting steps.
  Documentation: Review the official SAP documentation for Claims Management and Policy Management for any specific integration guidelines or troubleshooting tips.
  Community Forums: Consider searching or posting in SAP community forums or user groups, as other users may have encountered and resolved similar issues.
  
  By following these steps, you should be able to identify and resolve the cause of the ICL_CUST_PM047 error message. If the problem continues, further investigation may be required, potentially involving SAP support.