How To Fix ICL_CUST_PM014 - First select a benefit processing profile (elementary product)

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL_CUST_PM - Checks on Customizing (PM Integration)

• Message number: 014

• Message text: First select a benefit processing profile (elementary product)

Self-Explanatory Message

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To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message ICL_CUST_PM014 - First select a benefit processing profile (elementary product) ?

  The SAP error message ICL_CUST_PM014 typically occurs in the context of the SAP Claims Management module, particularly when dealing with benefit processing profiles. This error indicates that the system requires you to select a benefit processing profile (also referred to as an elementary product) before proceeding with a specific action, such as creating or processing a claim.
  Cause:
  The error is triggered when:
  
  A user attempts to perform an action related to claims processing without having selected a valid benefit processing profile.
  The configuration for benefit processing profiles may not be set up correctly in the system.
  The user may not have the necessary authorizations to access or select the required profiles.
  
  Solution:
  To resolve the ICL_CUST_PM014 error, you can follow these steps:
  
  
  Select a Benefit Processing Profile:
  
  Navigate to the relevant transaction or screen where the error occurred.
  Look for a dropdown or selection field for benefit processing profiles.
  Choose an appropriate profile from the list. If you are unsure which profile to select, consult with your system administrator or refer to your organization's documentation.
  
  
  
  Check Configuration:
  
  Ensure that the benefit processing profiles are correctly configured in the system. This can typically be done by accessing the configuration settings in the SAP system (transaction code SPRO).
  Verify that the profiles are active and properly linked to the relevant claims or products.
  
  
  
  User Authorizations:
  
  Confirm that you have the necessary authorizations to access and select benefit processing profiles. If not, contact your SAP security administrator to request the appropriate permissions.
  
  
  
  Consult Documentation:
  
  Review any relevant SAP documentation or user manuals that pertain to claims processing and benefit profiles for additional guidance.
  
  
  
  Contact Support:
  
  If the issue persists after trying the above steps, consider reaching out to your internal SAP support team or SAP support for further assistance.
  
  
  
  Related Information:
  
  
  Transaction Codes: Familiarize yourself with relevant transaction codes related to claims management and benefit processing, such as:
  
  ICL01: Create Claim
  ICL02: Change Claim
  ICL03: Display Claim
  
  
  
  SAP Notes: Check the SAP Support Portal for any notes or updates related to the error message or benefit processing profiles.
  
  
  Training and Documentation: Consider undergoing training or reviewing documentation specific to SAP Claims Management to better understand the processes and configurations involved.
  
  
  By following these steps, you should be able to resolve the error and continue with your claims processing tasks in SAP.