How To Fix ICL_CUST_PM012 - No data record exists

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL_CUST_PM - Checks on Customizing (PM Integration)

• Message number: 012

• Message text: No data record exists

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message ICL_CUST_PM012 - No data record exists ?

  The SAP error message ICL_CUST_PM012: No data record exists typically occurs in the context of the SAP Insurance and Financial Services module, particularly when dealing with claims management or customer data processing. This error indicates that the system is unable to find the required data record for the operation you are trying to perform.
  Causes:
  
  Missing Data Records: The most common cause is that the specific data record you are trying to access does not exist in the database. This could be due to data not being created, deleted, or not yet processed.
  Incorrect Selection Criteria: The parameters or selection criteria used to retrieve the data may be incorrect or too restrictive, leading to no records being found.
  Data Synchronization Issues: If the system is integrated with other systems, there may be synchronization issues where data has not been updated or transferred correctly.
  Authorization Issues: Sometimes, the user may not have the necessary authorizations to view certain records, leading to the appearance that no records exist.
  
  Solutions:
  
  Check Data Existence: Verify that the data record you are trying to access actually exists in the relevant database tables. You can do this by using transaction codes like SE16 or SE11 to view the relevant tables.
  Review Selection Criteria: Ensure that the selection criteria you are using to retrieve the data are correct. Adjust the filters to broaden the search if necessary.
  Data Entry: If the record is indeed missing, you may need to create the necessary data record manually or ensure that the data entry process is followed correctly.
  Check for Authorizations: Ensure that your user account has the necessary permissions to access the data. You may need to contact your SAP security administrator for assistance.
  Consult Logs: Check system logs or application logs for any additional error messages or warnings that might provide more context about the issue.
  Data Synchronization: If the system is integrated with other applications, ensure that data synchronization processes are functioning correctly and that there are no errors in data transfer.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as ICLM (Claims Management) or ICLD (Claims Data) to navigate through the claims management module.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. You can search for specific notes in the SAP Support Portal.
  Documentation: Review SAP documentation related to the Insurance module for best practices on data management and troubleshooting.
  
  If the issue persists after trying the above solutions, it may be beneficial to consult with your SAP support team or a technical consultant who specializes in the Insurance module for further assistance.