How To Fix ICL_CUST_PM006 - First select a damage category

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL_CUST_PM - Checks on Customizing (PM Integration)

• Message number: 006

• Message text: First select a damage category

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message ICL_CUST_PM006 - First select a damage category ?

  The SAP error message ICL_CUST_PM006 typically occurs in the context of the SAP Claims Management module, particularly when dealing with damage categories in the processing of claims. The message indicates that a damage category must be selected before proceeding with the claim processing.
  Cause:
  The error arises when a user attempts to perform an action related to a claim (such as creating or updating a claim) without having selected a damage category. The damage category is essential for categorizing the type of damage being reported, which is necessary for proper processing and analysis.
  Solution:
  To resolve the ICL_CUST_PM006 error, follow these steps:
  
  
  Select a Damage Category:
  
  Navigate to the section of the claim where you can specify the damage category.
  Choose an appropriate damage category from the available options. This may involve selecting from a dropdown menu or entering a code, depending on your SAP configuration.
  
  
  
  Check Configuration:
  
  If you are unsure about which damage categories are available, you may need to check the configuration settings in the SAP system. This can usually be done by an administrator or someone with the necessary permissions.
  Ensure that the damage categories are properly defined in the system and that they are active for use.
  
  
  
  Review User Permissions:
  
  Ensure that you have the necessary permissions to select and modify damage categories. If you do not have the required access, contact your system administrator.
  
  
  
  Consult Documentation:
  
  If you are still facing issues, refer to the SAP documentation or help files related to Claims Management for more detailed guidance on handling damage categories.
  
  
  
  Contact Support:
  
  If the problem persists after trying the above solutions, consider reaching out to your internal SAP support team or SAP support for further assistance.
  
  
  
  Related Information:
  
  Damage Categories: These are predefined classifications that help in categorizing the nature of the damage for claims processing. They can include categories like "Accidental Damage," "Theft," "Natural Disaster," etc.
  SAP Claims Management: This module is used for managing claims related to insurance, warranty, and other types of claims. Proper categorization is crucial for efficient processing and reporting.
  User Training: Ensure that users are trained on how to properly select damage categories and understand the implications of their choices in the claims process.
  
  By following these steps, you should be able to resolve the error and continue with your claims processing in SAP.