How To Fix ICL_CUST_ASSIGN007 - No assigned link category exists for the reverse direction

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL_CUST_ASSIGN - Checks on Customizing (Claim Link)

• Message number: 007

• Message text: No assigned link category exists for the reverse direction

What causes this issue?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

System Response

How to fix this error?

Procedure for System Administrators

Perform IMG activity <ZK>Define Return Direction of Link</>.
INCLUDE ICL_MESSAGE_CUST OBJECT DOKU ID TX

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ICL_CUST_ASSIGN007 - No assigned link category exists for the reverse direction ?

  The SAP error message ICL_CUST_ASSIGN007 indicates that there is no assigned link category for the reverse direction in the context of the Insurance Contract Management (ICM) module. This error typically arises when there is an attempt to create or process a link between two objects (like contracts or claims) where the system cannot find a corresponding link category for the reverse relationship.
  Cause:
  
  Missing Configuration: The most common cause of this error is that the necessary configuration for the link categories has not been set up correctly in the system. This could mean that the link category for the reverse direction is not defined in the customizing settings.
  Incorrect Link Type: The link type being used may not have a corresponding reverse link category defined.
  Data Inconsistencies: There may be inconsistencies in the data that prevent the system from recognizing the link.
  
  Solution:
  
  
  Check Link Category Configuration:
  
  Go to the customizing settings in SAP (transaction code SPRO).
  Navigate to the relevant section for Insurance Contract Management (ICM) and check the configuration for link categories.
  Ensure that both the forward and reverse link categories are defined correctly.
  
  
  
  Define Missing Link Categories:
  
  If the reverse link category is missing, you will need to create it. This involves defining the link category in the system and ensuring it is properly linked to the relevant objects.
  
  
  
  Review Link Type Settings:
  
  Check the settings for the link type being used. Ensure that it is configured to allow for reverse links and that the necessary categories are assigned.
  
  
  
  Data Validation:
  
  Validate the data being processed to ensure that it adheres to the expected formats and relationships. Look for any anomalies that might be causing the issue.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for specific guidance on configuring link categories in your version of SAP.
  
  
  
  Testing:
  
  After making changes, perform tests to ensure that the error no longer occurs and that the links are functioning as expected.
  
  
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like SPRO for configuration, ICL1 for managing insurance contracts, or ICL2 for claims management.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP Notes can provide additional insights or solutions that are specific to your version of SAP.
  Support: If the issue persists after checking configurations and settings, consider reaching out to SAP support for further assistance.
  
  By following these steps, you should be able to resolve the ICL_CUST_ASSIGN007 error and ensure that your link categories are correctly configured for both directions.