How To Fix ICL_CONF_BU_PAY001 - Claim &1, Subclaim &2, ClmItemGp &3: Invoice reversed

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL_CONF_BU_PAY - Configurable Messages Claim Bundle - Payments

• Message number: 001

• Message text: Claim &1, Subclaim &2, ClmItemGp &3: Invoice reversed

What causes this issue?

You want to create payments for an invoice, but the invoice has already
been cancelled.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

INCLUDE ICL_MESSAG_ICLE01 OBJECT DOKU ID TX

How to fix this error?

Procedure for System Administrators

INCLUDE ICL_MESSAGE_HIDE OBJECT DOKU ID TX
INCLUDE ICL_MESSAGE_CUST OBJECT DOKU ID TX

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ICL_CONF_BU_PAY001 - Claim &1, Subclaim &2, ClmItemGp &3: Invoice reversed ?

  The SAP error message ICL_CONF_BU_PAY001 typically indicates that there is an issue related to a claim or subclaim in the Insurance Claims Management module. The specific message "Invoice reversed" suggests that an invoice associated with the claim has been reversed, which can lead to inconsistencies in the claim processing.
  Cause:
  
  
  Invoice Reversal: The primary cause of this error is that an invoice that was previously posted for the claim has been reversed. This could happen due to various reasons, such as:
  
  Incorrect invoice details.
  Changes in the claim status.
  Manual reversal by a user.
  
  
  
  Data Inconsistency: The reversal of the invoice may lead to inconsistencies in the claim data, which the system is unable to reconcile.
  
  
  Configuration Issues: There may be configuration settings in the SAP system that are not aligned with the current state of the claim or invoice.
  
  
  Solution:
  
  
  Check Invoice Status: Verify the status of the invoice associated with the claim. Ensure that the invoice is correctly posted and not in a reversed state. If it has been reversed, determine the reason for the reversal and whether it needs to be reprocessed.
  
  
  Review Claim and Subclaim: Check the details of the claim and subclaim (Claim &1, Subclaim &2) to ensure that all necessary information is accurate and complete. Look for any discrepancies that may have arisen due to the invoice reversal.
  
  
  Repost Invoice: If the invoice needs to be reinstated, you may need to repost it. Ensure that all relevant details are correct before doing so.
  
  
  Consult Documentation: Review SAP documentation or help resources related to the ICL (Insurance Claims Management) module for specific guidance on handling invoice reversals and related errors.
  
  
  Contact Support: If the issue persists, consider reaching out to your SAP support team or consulting with an SAP expert who can provide more tailored assistance based on your system configuration and business processes.
  
  
  Related Information:
  
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error message or provide additional troubleshooting steps.
  
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP that can help you navigate through claims and invoices, such as:
  
  ICL: Insurance Claims Management transactions.
  FB03: Display Document (to view invoice details).
  FBL1N: Vendor Line Item Display (to check vendor-related invoices).
  
  
  
  Training and Documentation: Ensure that users involved in claims processing are adequately trained on the procedures for handling invoices and claims to minimize errors.
  
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.