How To Fix ICL_CLAIM_AGT001 - The system was not able to determine the subclaim

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL_CLAIM_AGT - Message Class for Claim Agent

• Message number: 001

• Message text: The system was not able to determine the subclaim

What causes this issue?

The system cannot find a subclaim for the selected claim type.

System Response

The system cannot execute the compensability check.

How to fix this error?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

INCLUDE NA_SYSADMIN1 OBJECT DOKU ID TX

Procedure for System Administrators

Check whether the contract data was transferred from policy management
over the benefit interface FS-CM-LB.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ICL_CLAIM_AGT001 - The system was not able to determine the subclaim ?

  The SAP error message ICL_CLAIM_AGT001 indicates that the system was unable to determine the subclaim associated with a particular claim. This error typically arises in the context of the SAP Claims Management module, which is used for managing insurance claims and related processes.
  Causes:
  
  Missing Subclaim Data: The subclaim data may not be properly maintained or may be missing in the system.
  Incorrect Claim Configuration: The claim might not be configured correctly, leading to issues in identifying subclaims.
  Data Inconsistencies: There may be inconsistencies in the data related to claims and subclaims, such as incorrect references or missing entries.
  Authorization Issues: The user may not have the necessary authorizations to view or access the subclaim data.
  System Configuration Errors: There could be issues with the configuration settings in the Claims Management module.
  
  Solutions:
  
  Check Subclaim Data: Verify that the subclaim data is correctly entered and maintained in the system. Ensure that all necessary fields are filled out.
  Review Claim Configuration: Check the configuration settings for the claim to ensure that it is set up to recognize and link to subclaims properly.
  Data Consistency Check: Run data consistency checks to identify and rectify any inconsistencies in the claims and subclaims data.
  Authorization Check: Ensure that the user encountering the error has the appropriate authorizations to access the subclaim data.
  Consult Documentation: Refer to SAP documentation or help resources for specific guidance on the Claims Management module and subclaim handling.
  Contact SAP Support: If the issue persists, consider reaching out to SAP support for assistance, providing them with the error message and context for further investigation.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP for claims management, such as ICL01 (Create Claim), ICL02 (Change Claim), and ICL03 (Display Claim).
  SAP Notes: Check for any SAP Notes related to this error message, as they may provide specific fixes or patches.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to diagnose and resolve the issue related to the error message ICL_CLAIM_AGT001.