How To Fix ICL_CF551 - Flag can not be deleted, as salvage payments exist

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL_CF - Insurance Solution Claims Settlement/Payment Financial Part

• Message number: 551

• Message text: Flag can not be deleted, as salvage payments exist

What causes this issue?

You have tried to unselect the <ZH>Total Loss</> field for the damaged
object. However, salvage payments have already been associated to this
damaged object. Therefore, the damaged object must have the <ZH>Total
Loss</> attribute.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Evaluate the salvage payments in the <ZH>Salvage Payment</> screen. If
necessary, assign the attributes for a regular payment to the salvage
loss payments by using the <ZH>Transfer</> button.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ICL_CF551 - Flag can not be deleted, as salvage payments exist ?

  The SAP error message ICL_CF551 indicates that a flag cannot be deleted because there are existing salvage payments associated with it. This typically occurs in the context of insurance claims processing, where salvage payments are amounts recovered from the sale of salvaged property after a claim has been settled.
  Cause:
  The error arises when you attempt to delete a flag (which may indicate a status or condition of a claim) that is linked to salvage payments. The system prevents this action to maintain data integrity, as deleting the flag could lead to inconsistencies in the claims processing and reporting.
  Solution:
  To resolve this error, you can follow these steps:
  
  
  Check for Existing Salvage Payments:
  
  Review the claim associated with the flag to identify any salvage payments that have been recorded. You can do this by navigating to the relevant claim in the SAP system and checking the payment history.
  
  
  
  Remove or Adjust Salvage Payments:
  
  If salvage payments are indeed present and you still need to delete the flag, you may need to either reverse or adjust these payments. This can involve:
  
  Deleting the salvage payment entries if they are no longer valid.
  Adjusting the amounts or statuses of the salvage payments if they need to be modified.
  
  
  
  
  
  Consult with Stakeholders:
  
  Before making changes to salvage payments, consult with relevant stakeholders (e.g., claims adjusters, finance team) to ensure that the changes are appropriate and do not affect financial reporting or compliance.
  
  
  
  Retry Deleting the Flag:
  
  Once the salvage payments have been addressed, attempt to delete the flag again. If there are no remaining salvage payments linked to the flag, the deletion should proceed without error.
  
  
  
  Check for System Configuration:
  
  If you continue to encounter issues, it may be worth checking the system configuration or consulting with your SAP support team to ensure that there are no additional constraints or settings preventing the deletion.
  
  
  
  Related Information:
  
  Documentation: Refer to SAP documentation related to claims management and salvage processing for more detailed guidance on handling salvage payments and flags.
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP that pertain to claims processing, such as:
  
  ICL (Insurance Claims Management)
  IW (for work orders related to claims)
  
  
  User Roles: Ensure that you have the appropriate permissions to make changes to salvage payments and flags in the system.
  
  By following these steps, you should be able to resolve the ICL_CF551 error and manage salvage payments effectively within your SAP environment.