How To Fix ICL_CF441 - You cannot create a payment for a new policyholder with an old claim

ICL_CF441 - Overview

• Message type: E = Error

• Message class: ICL_CF - Insurance Solution Claims Settlement/Payment Financial Part

• Message number: 441

• Message text: You cannot create a payment for a new policyholder with an old claim

What causes this issue?

The policyholder of contract &V1& has changed. You tried to create a
payment for the old <DS:GLOS.40552E756CE2C94F9C25358499225F19>claim</>
&v2& for the new policyholder. This is not permitted.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Create a new claim for contract &V1&, and try again to create a payment.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ICL_CF441 - You cannot create a payment for a new policyholder with an old claim ?

  The SAP error message ICL_CF441, which states "You cannot create a payment for a new policyholder with an old claim," typically occurs in the context of insurance claims processing within the SAP system. This error indicates that there is a mismatch between the policyholder's status and the claim's status, which prevents the creation of a payment.
  
  Cause:
  
  Policyholder Status: The error arises when you attempt to create a payment for a claim that is associated with an old policyholder (one that is no longer active or has been replaced) while the payment is being processed for a new policyholder.
  Claim Status: The claim may have been created under a different policyholder, and the system does not allow payments to be made to a new policyholder for claims that were initiated under the old policyholder.
  Data Integrity: This error is a safeguard to maintain data integrity and ensure that payments are made to the correct