How To Fix ICL_CF441 - You cannot create a payment for a new policyholder with an old claim

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL_CF - Insurance Solution Claims Settlement/Payment Financial Part

• Message number: 441

• Message text: You cannot create a payment for a new policyholder with an old claim

What causes this issue?

The policyholder of contract &V1& has changed. You tried to create a
payment for the old <DS:GLOS.40552E756CE2C94F9C25358499225F19>claim</>
&v2& for the new policyholder. This is not permitted.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Create a new claim for contract &V1&, and try again to create a payment.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ICL_CF441 - You cannot create a payment for a new policyholder with an old claim ?

  The SAP error message ICL_CF441, which states "You cannot create a payment for a new policyholder with an old claim," typically occurs in the context of insurance claims processing within the SAP system. This error indicates that there is a mismatch between the policyholder's status and the claim's status, which prevents the creation of a payment.
  Cause:
  
  Policyholder Status: The error arises when you attempt to create a payment for a claim that is associated with an old policyholder (one that is no longer active or has been replaced) while the payment is being processed for a new policyholder.
  Claim Status: The claim may have been created under a different policyholder, and the system does not allow payments to be made to a new policyholder for claims that were initiated under the old policyholder.
  Data Integrity: This error is a safeguard to maintain data integrity and ensure that payments are made to the correct policyholder associated with the claim.
  
  Solution:
  
  Verify Policyholder Information: Check the details of both the policyholder and the claim. Ensure that the claim is indeed associated with the correct and current policyholder.
  Update Claim Information: If the claim needs to be associated with the new policyholder, you may need to update the claim to reflect the new policyholder's information. This may involve changing the claim's assignment or reprocessing the claim under the new policyholder.
  Consult with SAP Support: If you are unsure how to proceed or if the issue persists, it may be beneficial to consult with your SAP support team or refer to SAP documentation for further guidance on handling claims and policyholder changes.
  Check Configuration Settings: Ensure that the configuration settings in the SAP system are correctly set up to handle policyholder changes and claims processing.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional context on handling policyholder and claim relationships.
  User Documentation: Review the user documentation for the SAP module you are using (e.g., SAP Claims Management) to understand the processes involved in managing claims and policyholders.
  Training: Consider training sessions for users involved in claims processing to ensure they understand the implications of policyholder changes and how to manage them effectively within the SAP system.
  
  By following these steps, you should be able to resolve the ICL_CF441 error and successfully create the necessary payment.