How To Fix ICL_CF429 - Only delete new or reopened subrogation, do not close

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL_CF - Insurance Solution Claims Settlement/Payment Financial Part

• Message number: 429

• Message text: Only delete new or reopened subrogation, do not close

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

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Smart SAP Assistant

• What is the cause and solution for SAP error message ICL_CF429 - Only delete new or reopened subrogation, do not close ?

  The SAP error message ICL_CF429 typically occurs in the context of the Claims Management module, particularly when dealing with subrogation claims. This error indicates that the system is preventing the user from closing a subrogation claim that is either new or has been reopened. 
  Cause:
  The error arises due to the following reasons:
  
  Claim Status: The subrogation claim is in a status that does not allow it to be closed. This usually happens if the claim is newly created or has been reopened after being previously closed.
  Business Logic: The business rules in SAP dictate that only certain statuses of claims can be closed. New or reopened claims must go through specific processes before they can be closed.
  
  Solution:
  To resolve the ICL_CF429 error, you can take the following steps:
  
  
  Check Claim Status: Verify the current status of the subrogation claim. If it is new or reopened, you will need to follow the appropriate process to either complete the claim or change its status.
  
  
  Complete Required Actions: Ensure that all necessary actions related to the claim have been completed. This may include:
  
  Finalizing any outstanding documentation.
  Ensuring that all required approvals have been obtained.
  Making sure that any related claims or processes are also completed.
  
  
  
  Change Status: If the claim needs to be closed, you may need to change its status to one that allows closure. This might involve processing the claim further or moving it to a different status that permits closure.
  
  
  Consult Documentation: Refer to your organization's internal documentation or SAP help resources for specific workflows related to subrogation claims. This can provide guidance on how to properly manage the claim lifecycle.
  
  
  Contact Support: If you are unable to resolve the issue, consider reaching out to your SAP support team or a consultant who specializes in SAP Claims Management for further assistance.
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide additional context on handling subrogation claims.
  Training: Ensure that users handling claims are adequately trained on the processes and workflows in SAP to minimize errors related to claim management.
  System Configuration: Sometimes, the configuration settings in SAP can affect how claims are processed. Ensure that the system is configured correctly according to your organization's policies.
  
  By following these steps, you should be able to address the ICL_CF429 error and proceed with managing your subrogation claims effectively.