How To Fix ICL_CF387 - There is no category &1 insurance object for partner &2

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL_CF - Insurance Solution Claims Settlement/Payment Financial Part

• Message number: 387

• Message text: There is no category &1 insurance object for partner &2

What causes this issue?

The business partner stated in the error message does not have an
insurance object for which a bulk payment has been defined.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

In IS-IS-CD, create an insurance object for this business partner,
selecting the category stated in the error message.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ICL_CF387 - There is no category &1 insurance object for partner &2 ?

  The SAP error message ICL_CF387 indicates that there is no category of insurance object for a specified partner in the system. This error typically arises in the context of insurance claims processing within the SAP system, particularly in the Insurance Claims Management (ICM) module.
  Cause:
  The error can occur due to several reasons:
  
  Missing Configuration: The insurance object category for the specified partner (customer or vendor) has not been defined in the system.
  Incorrect Partner Data: The partner data may be incorrect or incomplete, leading to the system not being able to find the relevant insurance object category.
  Data Inconsistency: There may be inconsistencies in the data related to the insurance objects or partners, such as missing entries in the relevant tables.
  Authorization Issues: The user may not have the necessary authorizations to access the insurance object category for the specified partner.
  
  Solution:
  To resolve the error, you can take the following steps:
  
  
  Check Configuration:
  
  Verify that the insurance object category is correctly configured in the system for the specified partner. This can typically be done in the customizing settings of the SAP system (transaction SPRO).
  Navigate to the relevant configuration path for insurance objects and ensure that the necessary categories are defined.
  
  
  
  Validate Partner Data:
  
  Check the partner master data to ensure that it is complete and correctly set up. You can use transaction codes like BP (Business Partner) to review the details.
  Ensure that the partner is assigned to the correct insurance object category.
  
  
  
  Review Data Consistency:
  
  Use transaction codes like SE16 or SE11 to check the relevant database tables for any missing entries or inconsistencies related to insurance objects and partners.
  
  
  
  Check Authorizations:
  
  Ensure that the user has the necessary authorizations to access the insurance object category. This may involve checking roles and authorizations assigned to the user.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or help notes related to the specific error message for additional insights or updates that may pertain to your version of SAP.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP support for further assistance. They may provide patches or additional guidance based on the specific configuration of your system.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SPRO for configuration, BP for business partner management, and SE16 for data table checks.
  SAP Notes: Search for SAP Notes related to ICL_CF387 for any known issues or fixes that may apply to your situation.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, providing insights or solutions from other users' experiences.
  
  By following these steps, you should be able to identify and resolve the cause of the ICL_CF387 error in your SAP system.