How To Fix ICL_CF385 - Read error: Contract account=&1 policyholder=&2 - inform tech. support

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL_CF - Insurance Solution Claims Settlement/Payment Financial Part

• Message number: 385

• Message text: Read error: Contract account=&1 policyholder=&2 - inform tech. support

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

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Smart SAP Assistant

• What is the cause and solution for SAP error message ICL_CF385 - Read error: Contract account=&1 policyholder=&2 - inform tech. support ?

  The SAP error message ICL_CF385 typically indicates a read error related to a contract account and policyholder in the context of SAP's Insurance (ICL) module. This error can occur for various reasons, and understanding the cause and potential solutions is essential for resolving the issue.
  Possible Causes:
  
  Data Inconsistency: There may be inconsistencies or missing data in the contract account or policyholder records in the database.
  Authorization Issues: The user may not have the necessary authorizations to access the contract account or policyholder data.
  Configuration Issues: Incorrect configuration settings in the SAP system related to the insurance module could lead to this error.
  Database Issues: There may be underlying database issues, such as corruption or connectivity problems.
  System Updates or Changes: Recent updates or changes to the system may have affected the data integrity or access paths.
  
  Solutions:
  
  Check Data Integrity: Verify that the contract account and policyholder data exist and are correctly configured in the system. You can use transaction codes like SE16 or SE11 to check the relevant database tables.
  Review Authorizations: Ensure that the user encountering the error has the necessary authorizations to access the contract account and policyholder data. This can be checked in transaction SU53 or by consulting with your security team.
  Configuration Review: Review the configuration settings in the SAP system related to the insurance module. Ensure that all necessary settings are correctly defined.
  Database Check: If you suspect database issues, consult with your database administrator to check for any errors or inconsistencies in the database.
  Consult SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message. There may be patches or updates available that resolve the issue.
  Contact Technical Support: If the issue persists after trying the above solutions, it may be necessary to contact SAP technical support for further assistance. Provide them with the error message details and any relevant context to help them diagnose the issue.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SE16 (Data Browser), SE11 (Data Dictionary), and SU53 (Authorization Check).
  SAP Documentation: Review SAP documentation related to the Insurance module for additional context on contract accounts and policyholders.
  User Forums: Consider checking SAP community forums or user groups for similar issues and solutions shared by other users.
  
  By following these steps, you should be able to identify the cause of the ICL_CF385 error and implement a suitable solution.