How To Fix ICL_CF385 - Read error: Contract account=&1 policyholder=&2 - inform tech. support

ICL_CF385 - Overview

• Message type: E = Error

• Message class: ICL_CF - Insurance Solution Claims Settlement/Payment Financial Part

• Message number: 385

• Message text: Read error: Contract account=&1 policyholder=&2 - inform tech. support

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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ICL_CF385 - Details

• The SAP error message ICL_CF385 typically indicates a read error related to a contract account and policyholder in the context of SAP's Insurance (ICL) module. This error can occur for various reasons, and understanding the cause and potential solutions is essential for resolving the issue.
  Possible Causes:
  
  Data Inconsistency: There may be inconsistencies or missing data in the contract account or policyholder records in the database.
  Authorization Issues: The user may not have the necessary authorizations to access the contract account or policyholder data.
  
  Configuration Issues: Incorrect configuration settings in the SAP system related to the insurance module could lead to this error.
  Database Issues: There may be underlying database issues, such as corruption or connectivity problems.
  System Updates or Changes: Recent updates or changes to the system may have affected the data integrity or access paths.
  
  Solutions:
  
  Check Data Integrity: Verify that the contract account and policyholder data exist and are correctly configured in the system. You