How To Fix ICL_CF321 - Item &1: Enter the number of single documents

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL_CF - Insurance Solution Claims Settlement/Payment Financial Part

• Message number: 321

• Message text: Item &1: Enter the number of single documents

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message ICL_CF321 - Item &1: Enter the number of single documents ?

  The SAP error message ICL_CF321 typically occurs in the context of the SAP Insurance module, particularly when dealing with claims processing. This error indicates that the system requires the user to specify the number of single documents associated with a particular item, but this information has not been provided.
  Cause:
  The error is triggered when:
  
  A user attempts to process a claim item without entering the required number of single documents.
  The system expects a numeric value for the number of documents, but it is either missing or incorrectly formatted.
  
  Solution:
  To resolve the ICL_CF321 error, follow these steps:
  
  
  Check Input Fields: Ensure that you have filled in all required fields, particularly the field for the number of single documents. This field should contain a valid numeric value.
  
  
  Review Document Requirements: Understand the specific requirements for the claim item you are processing. Some items may require a certain number of supporting documents to be attached.
  
  
  Correct Data Entry: If you have entered a value, verify that it is a valid number (e.g., no letters or special characters). If the field is empty, enter the appropriate number of documents.
  
  
  Consult Documentation: If you are unsure about the required number of documents, refer to your organization's internal documentation or SAP help resources for guidance on the specific claim item.
  
  
  System Configuration: If the issue persists, it may be necessary to check the system configuration or settings related to the claims processing module. This may require assistance from an SAP administrator or consultant.
  
  
  Testing: After making the necessary corrections, attempt to process the claim again to see if the error is resolved.
  
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP frequently updates its knowledge base with solutions for common problems.
  User Training: Ensure that users are trained on the claims processing module and understand the importance of entering all required information.
  Support: If the problem continues after following the above steps, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  By addressing the input requirements and ensuring that all necessary data is provided, you should be able to resolve the ICL_CF321 error and continue with the claims processing.