How To Fix ICL_CF311 - Business partner &1 not found

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL_CF - Insurance Solution Claims Settlement/Payment Financial Part

• Message number: 311

• Message text: Business partner &1 not found

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message ICL_CF311 - Business partner &1 not found ?

  The SAP error message ICL_CF311, which states "Business partner &1 not found," typically occurs in the context of SAP's Customer Relationship Management (CRM) or Financial Accounting modules when the system is unable to locate a specified business partner in the database. This can happen for various reasons, and here are some common causes, solutions, and related information:
  Causes:
  
  Incorrect Business Partner ID: The business partner ID provided in the transaction may be incorrect or mistyped.
  Business Partner Not Created: The business partner may not have been created in the system yet.
  Inactive Business Partner: The business partner exists but is marked as inactive or has been deleted.
  Authorization Issues: The user may not have the necessary authorizations to view or access the business partner.
  Data Synchronization Issues: If the system is integrated with other systems, there may be synchronization issues leading to the business partner not being available.
  
  Solutions:
  
  Verify Business Partner ID: Double-check the business partner ID for any typos or errors. Ensure that you are using the correct format.
  Create Business Partner: If the business partner does not exist, create it using the appropriate transaction (e.g., BP transaction code).
  Check Status: If the business partner exists, check its status to ensure it is active. You can do this by using the transaction code BP to view the business partner details.
  Authorization Check: Ensure that the user has the necessary authorizations to access the business partner. This may involve checking roles and permissions in the user profile.
  Data Synchronization: If the system is integrated with other systems (like CRM or third-party applications), ensure that data synchronization processes are functioning correctly. You may need to run synchronization jobs or check for errors in the integration.
  
  Related Information:
  
  Transaction Codes: 
  
  BP: To manage business partners.
  SE16N: To check the underlying database tables for business partner data.
  
  
  Business Partner Roles: Ensure that the business partner has the necessary roles assigned to it for the specific transaction you are trying to perform.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. You can search for relevant notes in the SAP Support Portal.
  Documentation: Review SAP documentation for business partner management to understand the configuration and setup requirements.
  
  If the issue persists after trying the above solutions, it may be beneficial to consult with your SAP support team or reach out to SAP support for further assistance.