How To Fix ICL_CF261 - Waived deductible of &1 &2 created for subclaim &3 (&4)

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL_CF - Insurance Solution Claims Settlement/Payment Financial Part

• Message number: 261

• Message text: Waived deductible of &1 &2 created for subclaim &3 (&4)

What causes this issue?

With subclaim &v3& (&v4&) the system has created a payment record that
clears a waived deductible of &v1& &v2&. According to the policy, this
amount should have been deducted from the existing payments.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

You can view this payment record in subclaim &v3& (&v4&) by pressing
the @5A@ icon. If this deductible should be considered at a later
date, you can then delete the payment record.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ICL_CF261 - Waived deductible of &1 &2 created for subclaim &3 (&4) ?

  The SAP error message ICL_CF261 indicates that a waived deductible has been created for a subclaim in the context of insurance claims processing. This message typically arises in the SAP Claims Management module, particularly when dealing with insurance claims and their associated deductibles.
  Cause:
  The error message ICL_CF261 is usually triggered when:
  
  A deductible amount is waived for a specific subclaim.
  The system has processed the claim and identified that a deductible should not be applied due to certain conditions (e.g., policy terms, agreements, or specific claim circumstances).
  There may be configuration settings or business rules in the SAP system that dictate when and how deductibles are waived.
  
  Solution:
  To resolve the issue related to the ICL_CF261 message, consider the following steps:
  
  
  Review Claim Details: Check the details of the subclaim mentioned in the error message. Ensure that the conditions for waiving the deductible are met according to the policy terms.
  
  
  Configuration Settings: Verify the configuration settings in the SAP system related to deductibles and waivers. This may involve checking the insurance policy settings, claim processing rules, and any relevant business rules that govern deductible waivers.
  
  
  Consult Documentation: Refer to the SAP documentation or help files related to Claims Management and deductible processing. This can provide insights into the specific conditions that lead to the creation of waived deductibles.
  
  
  Check for Updates: Ensure that your SAP system is up to date with the latest patches and updates, as there may be bug fixes or enhancements related to claims processing.
  
  
  Contact Support: If the issue persists and you cannot determine the cause, consider reaching out to your SAP support team or consulting with SAP experts who can provide more tailored assistance based on your specific configuration and business processes.
  
  
  Related Information:
  
  SAP Notes: Look for relevant SAP Notes that may address known issues or provide additional guidance on handling the ICL_CF261 message.
  Business Process Documentation: Review your organization's business process documentation for claims management to understand how deductibles are handled and what exceptions may apply.
  Training and Resources: Consider training sessions or resources on SAP Claims Management to better understand the system's behavior regarding deductibles and waivers.
  
  By following these steps, you should be able to identify the cause of the ICL_CF261 message and implement an appropriate solution.