How To Fix ICL_CF158 - Display is not possible. No document exists in the Collections system

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL_CF - Insurance Solution Claims Settlement/Payment Financial Part

• Message number: 158

• Message text: Display is not possible. No document exists in the Collections system

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message ICL_CF158 - Display is not possible. No document exists in the Collections system ?

  The SAP error message ICL_CF158 ("Display is not possible. No document exists in the Collections system") typically occurs in the context of the Collections and Disbursements (C&D) module when a user attempts to display a document that does not exist in the system. This can happen for several reasons:
  Causes:
  
  Document Not Created: The document you are trying to display may not have been created or saved in the system.
  Incorrect Document Number: The document number you are trying to access may be incorrect or mistyped.
  Document Deleted: The document may have been deleted or archived, making it unavailable for display.
  Authorization Issues: The user may not have the necessary authorizations to view the document.
  Data Synchronization Issues: There may be issues with data synchronization between different modules or systems, leading to the document not being recognized.
  
  Solutions:
  
  Verify Document Number: Double-check the document number you are trying to access to ensure it is correct.
  Check Document Creation: Ensure that the document has been created and saved in the system. You can do this by checking the relevant transaction or report.
  Review Deletion/Archiving: If the document was deleted or archived, check with your system administrator or relevant team to see if it can be restored or if there is an alternative way to access the information.
  Authorization Check: Ensure that you have the necessary permissions to view the document. If not, contact your system administrator to request the required access.
  Consult Logs: Check system logs or error messages for any additional information that might indicate why the document is not found.
  Data Consistency Check: If you suspect data synchronization issues, consult with your IT or SAP support team to perform a consistency check or data refresh.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP for managing collections and disbursements, such as F-28 (Post Incoming Payments) or F-32 (Clear Customer).
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. You can search the SAP Support Portal for specific notes that might address this error.
  Documentation: Review SAP documentation or user manuals related to the Collections and Disbursements module for further insights into document management and troubleshooting.
  
  If the issue persists after trying the above solutions, it may be beneficial to escalate the matter to your SAP support team for further investigation.