How To Fix ICL_CF156 - Collections/Disbursements cannot process payment

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL_CF - Insurance Solution Claims Settlement/Payment Financial Part

• Message number: 156

• Message text: Collections/Disbursements cannot process payment

What causes this issue?

Internal processing errors occurred during the transfer of information
to the Collections and Disbursements system.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Contact your system administrator.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ICL_CF156 - Collections/Disbursements cannot process payment ?

  The SAP error message ICL_CF156, which states "Collections/Disbursements cannot process payment," typically occurs in the context of the SAP Collections and Disbursements (ICL) module. This error can arise due to various reasons, and understanding the cause is essential for finding an appropriate solution.
  Possible Causes:
  
  Incorrect Payment Method: The payment method used may not be valid for the transaction type or may not be configured correctly in the system.
  Missing or Incorrect Data: Required fields or data may be missing or incorrectly filled out in the payment document or related transactions.
  Configuration Issues: There may be issues with the configuration settings in the ICL module, such as settings related to payment processing.
  Authorization Issues: The user may not have the necessary authorizations to process payments in the system.
  Transaction Status: The status of the transaction may not allow for payment processing (e.g., it may be in a locked state or already processed).
  Integration Issues: If the payment is supposed to be integrated with other modules (like FI or CO), there may be issues in the integration settings.
  
  Solutions:
  
  Check Payment Method: Verify that the payment method used is valid and correctly configured in the system. Ensure it is allowed for the specific transaction type.
  Review Data Entry: Ensure that all required fields are filled out correctly in the payment document. Check for any missing or incorrect information.
  Configuration Review: Consult with your SAP configuration team to review the settings in the ICL module. Ensure that all necessary configurations for payment processing are in place.
  Authorization Check: Verify that the user attempting to process the payment has the necessary authorizations. If not, work with your security team to grant the required access.
  Transaction Status Check: Check the status of the transaction to ensure it is eligible for payment processing. If it is locked or already processed, you may need to take corrective actions.
  Integration Check: If the payment involves integration with other modules, ensure that the integration settings are correct and that there are no issues with data transfer between modules.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to the ICL_CF156 error. SAP frequently updates its knowledge base with solutions for common errors.
  Transaction Logs: Review transaction logs for any additional error messages or warnings that may provide more context about the issue.
  User Documentation: Refer to the user documentation for the ICL module for guidance on payment processing and troubleshooting common issues.
  
  If the problem persists after checking these areas, it may be beneficial to consult with your SAP support team or reach out to SAP support for further assistance.