How To Fix ICL_CF128 - Collections/Disbursements system has not returned a document number

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL_CF - Insurance Solution Claims Settlement/Payment Financial Part

• Message number: 128

• Message text: Collections/Disbursements system has not returned a document number

What causes this issue?

When called, the Collections/Disbursements system did not deliver a
document number.

System Response

The Collections/Disbursements system probably did not post the payment
correctly.

How to fix this error?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

INCLUDE ISIS_SYSTEMADMIN OBJECT DOKU ID TX

Procedure for System Administrators

Check the implementation of the BAdI ICLF_CD and possibly whether there
are any errors in the Collections/Disbursements system.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ICL_CF128 - Collections/Disbursements system has not returned a document number ?

  The SAP error message ICL_CF128 indicates that the Collections/Disbursements (ICL) system has not returned a document number when a transaction was attempted. This error typically occurs in the context of financial transactions, particularly when dealing with collections and disbursements in SAP.
  Causes:
  
  Configuration Issues: The ICL system may not be properly configured to handle the transaction type you are trying to process.
  Missing Data: Required data fields may be missing or incorrectly filled out in the transaction.
  System Integration Issues: There may be issues with the integration between the ICL system and other SAP modules or external systems.
  Authorization Problems: The user may not have the necessary authorizations to perform the transaction.
  Technical Errors: There could be a technical issue or bug in the system that is preventing the document number from being generated.
  
  Solutions:
  
  Check Configuration: Review the configuration settings for the ICL system to ensure that all necessary parameters are set correctly.
  Validate Input Data: Ensure that all required fields are filled out correctly in the transaction. Check for any missing or incorrect data.
  Review Integration Settings: If the ICL system is integrated with other systems, check the integration settings and logs for any errors or issues.
  User Authorizations: Verify that the user has the necessary authorizations to perform the transaction. If not, work with your SAP security team to grant the required permissions.
  Check for System Errors: Look into the system logs (transaction SLG1) for any related error messages that could provide more context on the issue.
  Contact SAP Support: If the issue persists after checking the above points, consider reaching out to SAP support for further assistance. Provide them with detailed information about the error and the context in which it occurred.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes related to Collections and Disbursements, such as ICL transactions.
  Documentation: Review SAP documentation and notes related to the ICL module for any known issues or updates.
  User Forums: Check SAP community forums or user groups for similar issues and solutions shared by other users.
  
  By following these steps, you should be able to identify the cause of the ICL_CF128 error and implement a solution to resolve it.