How To Fix ICL_CF100 - Amount for deductible is higher than that defined in policy

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL_CF - Insurance Solution Claims Settlement/Payment Financial Part

• Message number: 100

• Message text: Amount for deductible is higher than that defined in policy

What causes this issue?

The amount that you have entered as the deductible is higher than the
amount agreed in the contract.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Amend the amount to match the deductible still to be applied.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ICL_CF100 - Amount for deductible is higher than that defined in policy ?

  The SAP error message ICL_CF100, which states "Amount for deductible is higher than that defined in policy," typically occurs in the context of insurance claims processing within the SAP system. This error indicates that the deductible amount being processed for a claim exceeds the deductible amount that has been defined in the insurance policy.
  Cause:
  
  Incorrect Deductible Amount: The amount being entered or calculated for the deductible in the claim is higher than what is specified in the policy.
  Policy Configuration Issues: The policy may not be configured correctly in the system, leading to discrepancies between the expected deductible and the one being applied.
  Data Entry Errors: Manual entry errors when inputting claim details can lead to incorrect deductible amounts.
  Changes in Policy Terms: If the policy terms have changed (e.g., renewal or amendment) and the system has not been updated accordingly, it may lead to this error.
  
  Solution:
  
  Verify Policy Details: Check the insurance policy details in the SAP system to confirm the correct deductible amount. Ensure that the policy is up to date and reflects the correct terms.
  Review Claim Entry: Double-check the claim entry for any errors in the deductible amount. Ensure that the amount being entered matches the policy's deductible.
  Update Policy Configuration: If the policy terms have changed, ensure that the SAP system is updated to reflect these changes. This may involve working with the insurance product configuration team.
  Consult Documentation: Review any relevant documentation or guidelines related to the claim processing and deductible amounts to ensure compliance with the policy terms.
  Contact Support: If the issue persists after verifying the above steps, consider reaching out to your SAP support team or the insurance product administrator for further assistance.
  
  Related Information:
  
  SAP Notes: Check for any SAP Notes related to this error message, as they may provide additional insights or patches that could resolve the issue.
  Training and Documentation: Ensure that users involved in claim processing are trained on how to correctly enter deductible amounts and understand policy terms.
  Testing: If changes are made to the policy or system configuration, conduct thorough testing to ensure that the error does not recur.
  
  By following these steps, you should be able to identify the cause of the ICL_CF100 error and implement a solution to resolve it.