How To Fix ICL_BRF_PLUS028 - Error when creating coverage referral &1; return code is &2

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL_BRF_PLUS - BRFplus - Message Class

• Message number: 028

• Message text: Error when creating coverage referral &1; return code is &2

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message ICL_BRF_PLUS028 - Error when creating coverage referral &1; return code is &2 ?

  The SAP error message ICL_BRF_PLUS028 typically occurs in the context of the SAP Insurance Claims Management (ICM) module, particularly when dealing with the Business Rule Framework (BRF+) for coverage referrals. This error indicates that there was an issue when trying to create a coverage referral, and it provides a return code that can help diagnose the specific problem.
  Cause:
  The error can be caused by several factors, including but not limited to:
  
  Configuration Issues: There may be misconfigurations in the BRF+ rules or the coverage referral settings.
  Data Issues: The data being processed may be incomplete or incorrect, leading to a failure in creating the referral.
  Authorization Problems: The user may not have the necessary authorizations to create a coverage referral.
  System Errors: There could be underlying system issues or bugs that are causing the process to fail.
  
  Solution:
  To resolve the ICL_BRF_PLUS028 error, you can take the following steps:
  
  
  Check the Return Code: The return code provided in the error message can give you specific insights into what went wrong. Look up the return code in the SAP documentation or consult with your technical team to understand its meaning.
  
  
  Review BRF+ Configuration: Ensure that the BRF+ rules related to coverage referrals are correctly configured. Check for any missing or incorrect settings.
  
  
  Validate Input Data: Verify that all required data for creating the coverage referral is complete and accurate. This includes checking policy details, claim information, and any other relevant data.
  
  
  Authorization Check: Ensure that the user attempting to create the coverage referral has the necessary permissions. You may need to consult with your SAP security team to verify this.
  
  
  System Logs: Check the system logs (transaction SLG1) for any additional error messages or warnings that may provide more context about the failure.
  
  
  Consult SAP Notes: Look for any relevant SAP Notes that may address this specific error. SAP frequently releases updates and patches that can resolve known issues.
  
  
  Testing: If changes are made to the configuration or data, perform thorough testing to ensure that the issue is resolved and that coverage referrals can be created successfully.
  
  
  Contact SAP Support: If the issue persists after trying the above steps, consider reaching out to SAP Support for further assistance. Provide them with the error message, return code, and any relevant details about your system configuration.
  
  
  Related Information:
  
  SAP Documentation: Refer to the official SAP documentation for the ICM module and BRF+ for detailed information on configuration and troubleshooting.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed.
  Training Resources: Consider training resources or workshops on BRF+ and ICM to better understand the framework and its functionalities.
  
  By following these steps, you should be able to diagnose and resolve the ICL_BRF_PLUS028 error effectively.