How To Fix ICL_BRF_PLUS027 - Coverage referral &1 created

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL_BRF_PLUS - BRFplus - Message Class

• Message number: 027

• Message text: Coverage referral &1 created

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message ICL_BRF_PLUS027 - Coverage referral &1 created ?

  The SAP error message ICL_BRF_PLUS027, which states "Coverage referral &1 created," typically relates to the Business Rules Framework (BRF+) in the context of insurance claims processing. This message indicates that a coverage referral has been generated for a specific claim or case, which may require further review or action.
  Cause:
  The error message is not necessarily an error in the traditional sense but rather an informational message indicating that a coverage referral has been created. This can occur due to various reasons, such as:
  
  Policy Coverage Issues: The system may have identified that the current claim does not fully align with the policy coverage, prompting a referral for further assessment.
  Business Rules Triggered: Specific business rules defined in BRF+ may have been triggered based on the claim details, leading to the creation of a referral.
  Missing Information: There may be missing or incomplete information in the claim that necessitates a review of coverage.
  
  Solution:
  To address the situation indicated by this message, consider the following steps:
  
  Review the Referral: Check the details of the coverage referral created (indicated by &1) to understand the specific reasons for the referral.
  Investigate Policy Details: Look into the policy details associated with the claim to identify any discrepancies or issues with coverage.
  Consult Business Rules: Review the business rules configured in BRF+ that may have led to the creation of the referral. This may involve checking the conditions and actions defined in the rules.
  Gather Missing Information: If the referral is due to missing information, gather the necessary data and submit it for review.
  Follow Up: Ensure that the referral is being processed and follow up with the relevant teams or individuals responsible for handling coverage referrals.
  
  Related Information:
  
  BRF+ Configuration: Understanding how BRF+ is configured in your SAP system can provide insights into why certain referrals are generated.
  Claim Processing Workflows: Familiarize yourself with the workflows related to claim processing in your organization, as this can help in understanding the context of the referral.
  Documentation: Refer to SAP documentation or support notes related to ICL_BRF_PLUS027 for more detailed information and troubleshooting steps.
  
  If the message is causing operational issues or if you need further assistance, consider reaching out to your SAP support team or consulting with an SAP expert who specializes in insurance claims processing.