How To Fix ICL_AL013 - No permitted document types found for the claim type

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL_AL - Archive Link

• Message number: 013

• Message text: No permitted document types found for the claim type

What causes this issue?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

System Response

How to fix this error?

Procedure for System Administrators

In IMG activity <ZK>Configure Internal Claim Types</>, at <ZK>Claim
Header -> Permitted Document Types</> level, define the permitted
document types for the relevant internal claim type.
INCLUDE ICL_MESSAGE_CUST OBJECT DOKU ID TX

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ICL_AL013 - No permitted document types found for the claim type ?

  The SAP error message ICL_AL013: No permitted document types found for the claim type typically occurs in the context of the SAP Claims Management module. This error indicates that the system cannot find any document types that are allowed for the specific claim type you are working with. Here’s a breakdown of the cause, potential solutions, and related information:
  Cause:
  
  Configuration Issues: The document types that are supposed to be linked to the claim type may not be configured correctly in the system.
  Missing Entries: There may be no entries in the configuration that associate the claim type with any document types.
  Authorization Issues: The user may not have the necessary authorizations to access the document types associated with the claim type.
  Incorrect Claim Type: The claim type being used may not be valid or may not have been set up properly in the system.
  
  Solution:
  
  
  Check Configuration:
  
  Go to the configuration settings for Claims Management in SAP.
  Navigate to the section where document types are assigned to claim types (usually found in the IMG under Claims Management).
  Ensure that the relevant document types are correctly assigned to the claim type you are working with.
  
  
  
  Create/Modify Document Types:
  
  If no document types are assigned, you may need to create new document types or modify existing ones to ensure they are linked to the claim type.
  Ensure that the document types are active and properly configured.
  
  
  
  Review User Authorizations:
  
  Check if the user has the necessary authorizations to access the document types.
  If not, work with your SAP security team to grant the required permissions.
  
  
  
  Validate Claim Type:
  
  Ensure that the claim type you are using is valid and correctly set up in the system.
  If necessary, consult with your SAP functional consultant to verify the claim type configuration.
  
  
  
  Testing:
  
  After making changes, test the claim process again to see if the error persists.
  
  
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like SPRO to access the configuration settings or ICL01 to manage claim types.
  Documentation: Refer to SAP Help documentation for Claims Management for detailed guidance on configuring document types and claim types.
  Support: If the issue persists after checking the configuration and authorizations, consider reaching out to SAP support or your internal SAP support team for further assistance.
  
  By following these steps, you should be able to resolve the ICL_AL013 error and ensure that the necessary document types are available for the claim type in question.