How To Fix ICL2803 - Error getting data

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL2 - FS-CM: Claims Management

• Message number: 803

• Message text: Error getting data

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message ICL2803 - Error getting data ?

  The SAP error message ICL2803, which states "Error getting data," typically occurs in the context of the SAP Convergent Charging (SAP CC) or similar modules where data retrieval is involved. This error can arise due to various reasons, including issues with data sources, configuration problems, or system performance issues.
  Possible Causes:
  
  Data Source Issues: The data source from which the system is trying to retrieve information may be unavailable or misconfigured.
  Configuration Errors: Incorrect settings in the SAP CC configuration can lead to failures in data retrieval.
  Performance Issues: If the system is under heavy load or if there are performance bottlenecks, it may fail to retrieve data in a timely manner.
  Authorization Problems: The user or process attempting to access the data may not have the necessary permissions.
  Network Issues: Connectivity problems between the SAP system and the data source can also lead to this error.
  
  Solutions:
  
  Check Data Source Availability: Ensure that the data source (e.g., database, external service) is up and running. Verify that it is accessible from the SAP system.
  Review Configuration Settings: Go through the configuration settings in SAP CC to ensure that they are correct. Look for any discrepancies or missing configurations.
  Monitor System Performance: Use SAP monitoring tools to check for performance issues. If the system is overloaded, consider optimizing queries or increasing system resources.
  Verify User Authorizations: Check the authorization settings for the user or process that is encountering the error. Ensure that they have the necessary permissions to access the required data.
  Network Diagnostics: If applicable, perform network diagnostics to ensure that there are no connectivity issues between the SAP system and the data source.
  
  Related Information:
  
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Logs and Traces: Review system logs and traces for more detailed error messages that can provide insights into the root cause of the issue.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they have found.
  
  If the problem persists after trying the above solutions, it may be necessary to contact SAP support for further assistance.