How To Fix ICL2444 - Display of archived subclaims: New session is started

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL2 - FS-CM: Claims Management

• Message number: 444

• Message text: Display of archived subclaims: New session is started

What causes this issue?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

System Response

The system opens a new session in which the complete claim is displayed
along with archived subclaims.

How to fix this error?

In the new session, you can navigate to the appropriate archived
subclaim via the navigation tree.
<ZH>Note</>: You cannot switch from display mode to change mode here.

How can this happen?

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ICL2444 - Display of archived subclaims: New session is started ?

  The SAP error message ICL2444, which states "Display of archived subclaims: New session is started," typically occurs in the context of the SAP Claims Management module. This message indicates that the system is attempting to display archived subclaims, but a new session is being initiated, which can lead to issues in retrieving the required data.
  Cause:
  
  Session Management: The error often arises due to session management issues, where the system is unable to maintain the current session while trying to access archived data.
  Authorization Issues: There may be insufficient authorizations for the user to access the archived subclaims.
  System Configuration: Incorrect configuration settings in the SAP system related to archiving or session handling can also lead to this error.
  Technical Glitches: Temporary technical issues or bugs in the SAP system can cause unexpected behavior.
  
  Solution:
  
  Check User Authorizations: Ensure that the user has the necessary authorizations to access archived subclaims. This can be done by reviewing the user's roles and permissions in the SAP system.
  Session Management: Try to clear the current session and restart the transaction. This can sometimes resolve temporary session-related issues.
  Review Configuration Settings: Check the configuration settings related to archiving in the SAP system. Ensure that the archiving process is correctly set up and that the necessary data is available for retrieval.
  SAP Notes and Support: Look for any relevant SAP Notes that may address this specific error. SAP frequently releases updates and patches that can resolve known issues.
  System Restart: If the issue persists, consider restarting the SAP application server or the entire system, as this can help clear any temporary glitches.
  Contact SAP Support: If none of the above solutions work, it may be necessary to contact SAP support for further assistance. Provide them with the error message details and any relevant logs.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with transaction codes related to Claims Management and archiving, such as ICL_CLAIM or SARA for archiving.
  Archiving Process: Understand the archiving process in SAP, including how data is archived and how to access archived data.
  SAP Documentation: Refer to the official SAP documentation for Claims Management and archiving for more detailed information on configuration and troubleshooting.
  
  By following these steps, you should be able to diagnose and resolve the ICL2444 error in your SAP system.