How To Fix ICL2338 - Determination of job runtime information is not possible

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL2 - FS-CM: Claims Management

• Message number: 338

• Message text: Determination of job runtime information is not possible

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message ICL2338 - Determination of job runtime information is not possible ?

  The SAP error message ICL2338, which states "Determination of job runtime information is not possible," typically occurs in the context of the SAP system when there is an issue with retrieving or processing job runtime information. This can happen in various scenarios, such as during the execution of background jobs or when trying to access job logs.
  Causes:
  
  Job Not Found: The job you are trying to access may not exist or may have been deleted.
  Authorization Issues: The user may not have the necessary authorizations to view job runtime information.
  Job Status: The job may be in a status that does not allow for runtime information to be retrieved (e.g., it may not have started yet or may have already completed).
  System Configuration: There may be issues with the configuration of the job scheduling or background processing in the SAP system.
  Database Issues: There could be problems with the database that prevent the retrieval of job information.
  
  Solutions:
  
  Check Job Existence: Verify that the job you are trying to access exists in the system. You can do this by navigating to the job management transaction (e.g., SM37) and searching for the job.
  Review Authorizations: Ensure that the user has the necessary authorizations to view job runtime information. This may involve checking roles and permissions in the user profile.
  Check Job Status: Look at the status of the job. If it has not started or has already completed, you may need to wait or check the logs for completed jobs.
  System Configuration: Review the configuration settings for background processing in the SAP system. Ensure that everything is set up correctly.
  Database Health: Check the health of the database and ensure that there are no issues that could be affecting job information retrieval. This may involve working with your database administrator.
  SAP Notes: Search for relevant SAP Notes that may address this specific error. SAP frequently releases updates and patches that can resolve known issues.
  
  Related Information:
  
  Transaction Codes: Common transaction codes related to job management include:
  
  SM37: Job Monitoring
  SM36: Define Background Job
  SM21: System Log
  
  
  SAP Documentation: Refer to the official SAP documentation for more detailed information on job scheduling and background processing.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they have found.
  
  If the problem persists after trying the above solutions, it may be necessary to contact SAP support for further assistance.