How To Fix ICL2318 - No policy product versions found for &1, &2, &3

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL2 - FS-CM: Claims Management

• Message number: 318

• Message text: No policy product versions found for &1, &2, &3

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message ICL2318 - No policy product versions found for &1, &2, &3 ?

  The SAP error message ICL2318 indicates that there are no policy product versions found for the specified parameters. This error typically occurs in the context of insurance or financial services modules within SAP, particularly when dealing with insurance policies and their associated products.
  Cause:
  The error can be caused by several factors, including:
  
  Missing Product Versions: The specified product version for the policy does not exist in the system. This could be due to incorrect configuration or data entry.
  Inactive or Deleted Products: The product version may have been marked as inactive or deleted, making it unavailable for the policy.
  Incorrect Parameters: The parameters provided (like policy number, product type, etc.) may be incorrect or not matching any existing records in the system.
  Data Migration Issues: If data was migrated from another system, there may have been issues that resulted in missing product versions.
  Authorization Issues: The user may not have the necessary authorizations to view the product versions.
  
  Solution:
  To resolve the ICL2318 error, you can take the following steps:
  
  Check Product Versions: Verify that the product versions for the specified parameters exist in the system. You can do this by navigating to the relevant configuration or product management area in SAP.
  Review Configuration: Ensure that the product versions are correctly configured and active. If they are inactive, you may need to reactivate them.
  Validate Input Parameters: Double-check the parameters you are using to ensure they are correct and correspond to existing records.
  Data Consistency Check: If data migration is involved, perform a consistency check to ensure that all necessary data has been migrated correctly.
  User Authorizations: Ensure that the user has the necessary authorizations to access the product versions. You may need to consult with your SAP security team.
  Consult Documentation: Refer to SAP documentation or help resources for specific guidance related to the insurance module you are using.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes that may help you navigate to the product version management area (e.g., ICLM, ICLP).
  SAP Notes: Check for any SAP Notes related to this error message, as they may provide additional insights or patches.
  Support: If the issue persists, consider reaching out to SAP support or your internal SAP support team for further assistance.
  
  By following these steps, you should be able to identify the root cause of the ICL2318 error and implement a solution.