How To Fix ICL2313 - &1 claims printed successfully; &2 claims not printed

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL2 - FS-CM: Claims Management

• Message number: 313

• Message text: &1 claims printed successfully; &2 claims not printed

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message ICL2313 - &1 claims printed successfully; &2 claims not printed ?

  The SAP error message ICL2313 indicates that a certain number of claims were printed successfully, while others were not. This message typically arises in the context of the SAP Claims Management module, which is used for processing insurance claims.
  Cause:
  The error message ICL2313 can occur due to several reasons, including:
  
  Configuration Issues: There may be issues with the configuration settings for the printing process in the SAP system.
  Printer Issues: The printer may be offline, not configured correctly, or there may be a lack of paper or ink.
  Data Issues: The claims that were not printed may have missing or incorrect data that prevents them from being processed correctly.
  Authorization Issues: The user may not have the necessary permissions to print certain claims.
  Batch Processing Errors: If claims are processed in batches, there may be errors in the batch that prevent some claims from being printed.
  
  Solution:
  To resolve the issue indicated by the ICL2313 message, you can take the following steps:
  
  Check Printer Status: Ensure that the printer is online, properly configured, and has sufficient supplies (paper, ink, etc.).
  Review Configuration: Verify the configuration settings for the printing process in the SAP system. Ensure that the output device is correctly set up.
  Examine Claim Data: Check the claims that were not printed for any missing or incorrect data. Correct any issues found.
  Check User Authorizations: Ensure that the user has the necessary permissions to print the claims in question.
  Analyze Batch Jobs: If the claims were processed in a batch, review the batch job logs for any errors that may have occurred during processing.
  Consult SAP Notes: Look for any relevant SAP Notes or documentation that may address known issues related to this error message.
  
  Related Information:
  
  Transaction Codes: You may want to use transaction codes like SP01 to check the spool requests and see the status of the printed documents.
  SAP Support: If the issue persists after troubleshooting, consider reaching out to SAP support for further assistance.
  Documentation: Review the SAP Help Portal for documentation related to Claims Management and printing processes.
  
  By following these steps, you should be able to identify the cause of the ICL2313 error message and implement a solution to ensure that all claims are printed successfully.