How To Fix ICL2297 - Enter a loss date/time that is before creation date/time &1

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL2 - FS-CM: Claims Management

• Message number: 297

• Message text: Enter a loss date/time that is before creation date/time &1

What causes this issue?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

System Response

How to fix this error?

Enter a <DS:GLOS.1DD99600306E0F4EAB57009EA9845C62>time of loss/claim</>
that is before the point in time at which the claim is created (&v1&).

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ICL2297 - Enter a loss date/time that is before creation date/time &1 ?

  The SAP error message ICL2297 indicates that there is an issue with the loss date/time you are trying to enter in the system. Specifically, the error states that the loss date/time must be before the creation date/time of the record you are working with. This typically occurs in the context of insurance claims or loss management within SAP.
  Cause:
  The error is triggered when:
  
  You are attempting to enter a loss date/time that is later than the creation date/time of the claim or record.
  The system has a logical requirement that the loss must have occurred before the claim was created.
  
  Solution:
  To resolve this error, you should:
  
  Check the Creation Date/Time: Verify the creation date/time of the record you are working with. This can usually be found in the header or details of the claim.
  Adjust the Loss Date/Time: Enter a loss date/time that is earlier than the creation date/time. Ensure that the date and time you are entering reflect a realistic scenario where the loss occurred before the claim was created.
  Review Business Logic: If you believe the dates are correct and the error is unexpected, review the business logic or rules that govern the claim process in your organization. There may be specific requirements or configurations that need to be addressed.
  
  Related Information:
  
  SAP Documentation: Refer to the SAP Help Portal or your organization's SAP documentation for more details on handling claims and loss entries.
  Transaction Codes: Familiarize yourself with relevant transaction codes related to claims processing, such as ICL (Insurance Claims Management).
  User Roles and Permissions: Ensure that you have the necessary permissions to make changes to the claim records.
  Consult with SAP Support: If the issue persists or if you need further assistance, consider reaching out to your SAP support team or consulting with an SAP expert.
  
  By following these steps, you should be able to resolve the ICL2297 error and proceed with your claim processing in SAP.