How To Fix ICL2172 - Use "+" for generic entries

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL2 - FS-CM: Claims Management

• Message number: 172

• Message text: Use "+" for generic entries

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message ICL2172 - Use "+" for generic entries ?

  The SAP error message ICL2172 ("Use '+' for generic entries") typically occurs in the context of the SAP Insurance module, particularly when dealing with the configuration of insurance contracts or related data entries. This error indicates that the system expects a generic entry format, which is often represented by a "+" sign.
  Cause:
  The error arises when a user attempts to enter a specific value in a field that is designed to accept generic entries. In SAP, generic entries allow for broader matching criteria, which can be useful in various contexts, such as when defining conditions for insurance contracts, coverage types, or other related data.
  Solution:
  To resolve the ICL2172 error, follow these steps:
  
  
  Use the "+" Sign: When entering data in the relevant field, replace any specific values with a "+" sign. This indicates that you are making a generic entry, which the system can process correctly.
  
  
  Check Field Requirements: Review the field's documentation or help text to ensure you understand what type of entries are acceptable. Some fields may require specific formats or types of data.
  
  
  Consult Configuration Settings: If you are a system administrator or have access to configuration settings, check the relevant configuration for the insurance module to ensure that it is set up to accept generic entries where appropriate.
  
  
  Review User Input: Ensure that the user input is correct and adheres to the expected format. Sometimes, the error can be triggered by simple typos or incorrect data types.
  
  
  Test Changes: After making the necessary adjustments, test the changes in a development or test environment before applying them in production to ensure that the error is resolved.
  
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any specific notes related to the ICL2172 error. SAP frequently updates its knowledge base with solutions and workarounds for common issues.
  Documentation: Refer to the SAP Help Portal for detailed documentation on the Insurance module and the specific fields you are working with.
  Community Forums: Engage with SAP community forums or user groups where you can find discussions related to similar issues and solutions shared by other users.
  
  If the problem persists after following these steps, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.