How To Fix ICL2167 - Internal error when saving participants. Contact SAP

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL2 - FS-CM: Claims Management

• Message number: 167

• Message text: Internal error when saving participants. Contact SAP

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

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Smart SAP Assistant

• What is the cause and solution for SAP error message ICL2167 - Internal error when saving participants. Contact SAP ?

  The SAP error message ICL2167, which states "Internal error when saving participants. Contact SAP," typically indicates an issue within the SAP system related to the processing of participant data in a specific module, often related to the Incentive and Commission Management (ICM) or similar functionalities.
  Possible Causes:
  
  Data Integrity Issues: There may be inconsistencies or corruption in the data being processed, such as invalid entries or missing mandatory fields.
  Configuration Errors: Incorrect configuration settings in the ICM module or related areas could lead to this error.
  System Bugs: There may be a bug in the SAP software that is causing the internal error.
  Authorization Issues: The user may not have the necessary permissions to save participant data.
  Database Issues: Problems with the underlying database, such as locks or connectivity issues, could also trigger this error.
  
  Solutions:
  
  Check Data Integrity: Review the participant data being saved for any inconsistencies or missing information. Ensure all required fields are filled out correctly.
  Review Configuration: Verify the configuration settings in the ICM module. Ensure that all necessary settings are correctly defined.
  Check Authorizations: Ensure that the user has the appropriate authorizations to perform the action. You may need to consult with your SAP security team.
  System Logs: Check the system logs (transaction SLG1) for any additional error messages or details that could provide more context about the issue.
  SAP Notes: Search the SAP Support Portal for any relevant SAP Notes that may address this specific error. There may be patches or updates available that resolve the issue.
  Contact SAP Support: If the issue persists after checking the above points, it may be necessary to contact SAP Support for further assistance. Provide them with detailed information about the error, including any logs or screenshots.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes that may help in troubleshooting, such as SLG1 (Application Log) and SE80 (Object Navigator).
  SAP Community: Engage with the SAP Community forums where other users may have encountered similar issues and can provide insights or solutions.
  Documentation: Review the official SAP documentation for the ICM module to understand the expected behavior and configuration settings.
  
  By following these steps, you should be able to diagnose and potentially resolve the ICL2167 error. If not, gathering detailed information and reaching out to SAP Support will be the best course of action.