How To Fix ICL2167 - Internal error when saving participants. Contact SAP

ICL2167 - Overview

• Message type: E = Error

• Message class: ICL2 - FS-CM: Claims Management

• Message number: 167

• Message text: Internal error when saving participants. Contact SAP

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message ICL2167 - Internal error when saving participants. Contact SAP ?

  The SAP error message ICL2167, which states "Internal error when saving participants. Contact SAP," typically indicates an issue within the SAP system related to the processing of participant data in a specific module, often related to the Incentive and Commission Management (ICM) or similar functionalities.
  Possible Causes:
  
  Data Integrity Issues: There may be inconsistencies or corruption in the data being processed, such as invalid entries or missing mandatory fields.
  Configuration Errors: Incorrect configuration settings in the ICM module or related areas could lead to this error.
  System Bugs: There may be a bug in the SAP software that is causing the internal error.
  Authorization Issues: The user may not have the necessary permissions to save participant data.
  Database Issues: Problems with the underlying database, such as locks or connectivity issues, could also trigger this error.
  
  Solutions:
  
  Check Data Integrity: Review the participant data being saved for any inconsistencies or missing information. Ensure all required fields are filled out