How To Fix ICL2107 - In the IMG define a default claim item rejection reason

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL2 - FS-CM: Claims Management

• Message number: 107

• Message text: In the IMG define a default claim item rejection reason

What causes this issue?

In customizing no
<DS:DE.ICL_XDEFAULT_REJREASON>default claim item rejection reason</>
for internal claim type &V1& (Version: &V2&, Generation: &V3&) has been
defined for subclaim type &V4&.

System Response

Error message

How to fix this error?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

INCLUDE ICL_MESSAGE_CUST OBJECT DOKU ID TX

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ICL2107 - In the IMG define a default claim item rejection reason ?

  The SAP error message ICL2107 indicates that a default claim item rejection reason has not been defined in the Implementation Guide (IMG) for the Claims Management module. This error typically arises when processing claims, and the system requires a default rejection reason to be specified for claim items that are rejected.
  Cause:
  The error occurs because the system expects a default rejection reason to be set up in the configuration, and it cannot proceed with the claim processing without this information. This is often a result of incomplete configuration in the Claims Management settings.
  Solution:
  To resolve the ICL2107 error, you need to define a default claim item rejection reason in the IMG. Here are the steps to do this:
  
  
  Access the IMG:
  
  Go to transaction code SPRO in SAP.
  Click on "SAP Reference IMG" to access the Implementation Guide.
  
  
  
  Navigate to Claims Management Configuration:
  
  Follow the path: Claims Management -> Basic Settings -> Define Default Claim Item Rejection Reason.
  
  
  
  Define the Default Rejection Reason:
  
  In the configuration screen, you will see options to define rejection reasons.
  Create a new entry or modify an existing one to set a default rejection reason for claim items.
  Ensure that the rejection reason you define is relevant and properly documented for future reference.
  
  
  
  Save Your Changes:
  
  After making the necessary changes, save your configuration.
  
  
  
  Test the Configuration:
  
  After saving, try processing the claim again to see if the error persists. If configured correctly, the error should no longer appear.
  
  
  
  Related Information:
  
  Rejection Reasons: It is important to have a clear understanding of the different rejection reasons that can be used in claims processing. These reasons should be aligned with business processes and compliance requirements.
  Documentation: Ensure that you document the reasons and their implications for users who will be processing claims, as this will help in training and operational consistency.
  User Roles: Make sure that the users who are responsible for claims processing have the necessary authorizations to access and use the defined rejection reasons.
  
  If you continue to experience issues after following these steps, it may be beneficial to consult with your SAP support team or refer to SAP documentation for further troubleshooting.