How To Fix ICL2107 - In the IMG define a default claim item rejection reason

ICL2107 - Overview

• Message type: E = Error

• Message class: ICL2 - FS-CM: Claims Management

• Message number: 107

• Message text: In the IMG define a default claim item rejection reason

What causes this issue?

In customizing no
<DS:DE.ICL_XDEFAULT_REJREASON>default claim item rejection reason</>
for internal claim type &V1& (Version: &V2&, Generation: &V3&) has been
defined for subclaim type &V4&.

System Response

Error message

How to fix this error?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

INCLUDE ICL_MESSAGE_CUST OBJECT DOKU ID TX

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

ICL2107 - Details

• The SAP error message ICL2107 indicates that a default claim item rejection reason has not been defined in the Implementation Guide (IMG) for the Claims Management module. This error typically arises when processing claims, and the system requires a default rejection reason to be specified for claim items that are rejected.
  
  Cause:
  The error occurs because the system expects a default rejection reason to be set up in the configuration, and it cannot proceed with the claim processing without this information. This is often a result of incomplete configuration in the Claims Management settings.
  
  Solution:
  To resolve the ICL2107 error, you need to define a default claim item rejection reason in the IMG. Here are the steps to do this:
  
  
  Access the IMG:
  
  Go to transaction code SPRO in SAP.
  Click on "SAP Reference IMG" to access the Implementation Guide.
  
  
  
  Navigate to Claims Management Configuration:
  
  Follow the path: Claims Management -> Basic Settings -> Define Default Claim Item Rejection