How To Fix ICL2087 - Claim &3: Error &1 when saving address &2

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL2 - FS-CM: Claims Management

• Message number: 087

• Message text: Claim &3: Error &1 when saving address &2

What causes this issue?

The system tried to save an address that is not available in the address
memory.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Make a note of how the error occurred
Inform your system administrator

Procedure for System Administrators

INCLUDE ICL_CONTACT_SAP OBJECT DOKU ID TX

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ICL2087 - Claim &3: Error &1 when saving address &2 ?

  The SAP error message ICL2087 typically occurs in the context of the Claims Management module, particularly when there is an issue with saving an address related to a claim. The error message format indicates that there is a specific claim number (&3), an error code (&1), and an address identifier (&2) involved in the issue.
  Cause:
  The error can be caused by several factors, including but not limited to:
  
  
  Data Validation Issues: The address data being entered may not meet the required validation criteria set in the system. This could include missing mandatory fields, incorrect formats, or invalid characters.
  
  
  Database Constraints: There may be constraints in the database that prevent the saving of the address, such as unique constraints or foreign key violations.
  
  
  Authorization Issues: The user may not have the necessary permissions to save changes to the address for the specified claim.
  
  
  Technical Issues: There could be underlying technical issues, such as problems with the database connection or application server.
  
  
  Configuration Issues: The configuration settings for address management in the Claims Management module may not be set up correctly.
  
  
  Solution:
  To resolve the ICL2087 error, you can take the following steps:
  
  
  Check Data Input: Review the address data being entered for any missing or incorrect information. Ensure that all mandatory fields are filled out correctly.
  
  
  Review Error Code: The error code (&1) provided in the message may give more specific information about the nature of the error. Look up this error code in the SAP documentation or support resources for more details.
  
  
  Authorization Check: Ensure that the user has the necessary authorizations to modify the address for the claim. You may need to consult with your SAP security team.
  
  
  Database Logs: Check the database logs for any errors or warnings that may provide insight into why the address cannot be saved.
  
  
  Configuration Review: Review the configuration settings related to address management in the Claims Management module to ensure they are set up correctly.
  
  
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error message or provide patches or updates.
  
  
  Contact SAP Support: If the issue persists after trying the above steps, consider reaching out to SAP Support for further assistance.
  
  
  Related Information:
  
  SAP Documentation: Refer to the official SAP documentation for Claims Management for detailed information on address management and error handling.
  SAP Community: Engage with the SAP Community forums where other users may have encountered similar issues and can provide insights or solutions.
  Transaction Codes: Familiarize yourself with relevant transaction codes related to Claims Management and address maintenance, such as ICL01 for creating claims or ICL02 for changing claims.
  
  By following these steps, you should be able to identify and resolve the underlying issue causing the ICL2087 error message.