How To Fix ICL2064 - No valid generation found for policy product &1 from date &2

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL2 - FS-CM: Claims Management

• Message number: 064

• Message text: No valid generation found for policy product &1 from date &2

What causes this issue?

The date &v2& on which the contract was last renewed before the
<DS:GLOS.1DD99600306E0F4EAB57009EA9845C62>time of the claim/loss</> is
outside the validity period of <DS:DE.ICL_POLPROD>policy product</> &v1&
.

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

System Response

The system does not permit you to create a claim with a date of &v2& for
policy product &v1&.

How to fix this error?

Check
that you entered the correct policy product
that you entered the correct claim date
whether the renewal date of the contract is incorrect
If the entries are correct, perform one of the following activities:
Edit the claim manually
Change the customizing for the Claims Management system. Contact your
system administrator

Procedure for System Administrators

In Customizing create a new generation of the policy product that covers
the renewal date of the contract
INCLUDE ICL_MESSAGE_CUST OBJECT DOKU ID TX

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ICL2064 - No valid generation found for policy product &1 from date &2 ?

  The SAP error message ICL2064 indicates that there is no valid generation found for a specific policy product on a given date. This error typically occurs in the context of insurance or claims management within the SAP system, particularly when dealing with policy products and their associated data.
  Cause:
  
  Policy Product Not Generated: The policy product in question may not have been generated correctly or at all for the specified date.
  Date Mismatch: The date provided in the error message may not fall within the valid range of the policy's effective dates.
  Data Inconsistency: There may be inconsistencies or missing data in the policy management system that prevent the generation from being recognized.
  Configuration Issues: There could be configuration issues in the system that affect how policy products are generated or recognized.
  
  Solution:
  
  Check Policy Validity: Verify that the policy product is valid for the date specified in the error message. Ensure that the policy is active and has not expired.
  Generate Policy Product: If the policy product has not been generated, you may need to manually generate it or run the relevant background jobs to ensure that it is created for the specified date.
  Review Configuration: Check the configuration settings in the SAP system related to policy management to ensure that everything is set up correctly.
  Data Consistency Check: Perform a data consistency check to identify any discrepancies in the policy data. This may involve running specific reports or transactions designed to validate policy data.
  Consult Documentation: Refer to SAP documentation or support notes related to the specific module you are working with (e.g., SAP FS-CD, SAP FS-PM) for additional troubleshooting steps or known issues.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes that may help in managing policies, such as:
  
  IP01: Create Policy
  IP02: Change Policy
  IP03: Display Policy
  
  
  SAP Notes: Search for SAP Notes related to ICL2064 for any patches or updates that may address this issue.
  Support: If the issue persists after trying the above solutions, consider reaching out to SAP support for further assistance, providing them with the error message details and any steps you have already taken.
  
  By following these steps, you should be able to diagnose and resolve the ICL2064 error in your SAP system.