How To Fix ICL2039 - There is no external number range for the claim number

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL2 - FS-CM: Claims Management

• Message number: 039

• Message text: There is no external number range for the claim number

What causes this issue?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

System Response

How to fix this error?

Procedure for System Administrators

In customizing create an external number range for the claim number.
INCLUDE ICL_MESSAGE_CUST OBJECT DOKU ID TX

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ICL2039 - There is no external number range for the claim number ?

  The SAP error message ICL2039, which states "There is no external number range for the claim number," typically occurs in the context of the SAP Claims Management module. This error indicates that the system is unable to generate a claim number because there is no defined external number range for the claim numbers in the configuration.
  Cause:
  
  Missing Configuration: The external number range for claim numbers has not been defined in the system.
  Incorrect Number Range Assignment: The number range may not be correctly assigned to the relevant claim type or may not be activated.
  Authorization Issues: The user may not have the necessary authorizations to access or create claim numbers.
  
  Solution:
  To resolve the ICL2039 error, you can follow these steps:
  
  
  Check Number Range Configuration:
  
  Go to the transaction code SNRO (Number Range Objects).
  Look for the number range object related to claims (usually something like ICL_CLAIM).
  Ensure that there is an external number range defined for the claim number.
  
  
  
  Define External Number Range:
  
  If there is no external number range, you will need to create one.
  Go to the transaction code OICL (or use the path: SPRO > Insurance > Claims Management > Basic Settings > Number Ranges > Define Number Ranges).
  Create a new external number range for the claim number and ensure it is properly configured.
  
  
  
  Assign Number Range to Claim Type:
  
  Ensure that the newly created number range is assigned to the relevant claim type.
  This can also be done in the configuration settings under the same path as above.
  
  
  
  Check User Authorizations:
  
  Ensure that the user trying to create the claim has the necessary authorizations to access the number range and create claims.
  This can be checked in the user roles and authorizations.
  
  
  
  Testing:
  
  After making the necessary changes, test the claim creation process again to ensure that the error is resolved.
  
  
  
  Related Information:
  
  Documentation: Refer to SAP Help documentation for Claims Management for detailed steps on configuring number ranges.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SNRO (Number Range Objects), OICL (Define Number Ranges), and others related to Claims Management.
  Support: If the issue persists after following the above steps, consider reaching out to your SAP support team or consulting SAP Notes for any known issues or patches related to this error.
  
  By following these steps, you should be able to resolve the ICL2039 error and successfully create claim numbers in SAP.