How To Fix ICL2009 - New care level must differ from the last level

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL2 - FS-CM: Claims Management

• Message number: 009

• Message text: New care level must differ from the last level

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message ICL2009 - New care level must differ from the last level ?

  The SAP error message ICL2009: New care level must differ from the last level typically occurs in the context of the SAP IS-H (Industry Solution for Healthcare) module, particularly when dealing with patient care levels or service levels in a healthcare setting.
  Cause:
  This error message indicates that the system is trying to assign a new care level to a patient that is the same as the last care level they had. In SAP IS-H, care levels are used to define the type of care a patient is receiving, and the system requires that any new care level must be different from the previous one to ensure proper tracking and management of patient care.
  Solution:
  To resolve this error, you should:
  
  
  Check the Last Care Level: Review the patient's last assigned care level. You can do this by navigating to the patient's record in the SAP system.
  
  
  Assign a Different Care Level: When entering a new care level, ensure that it is different from the last one. If you are trying to update the care level, select a valid and different level that reflects the patient's current care needs.
  
  
  Review Business Rules: Ensure that you are following the business rules and processes defined in your organization regarding care level assignments. There may be specific guidelines on how and when care levels can be changed.
  
  
  Consult Documentation: If you are unsure about the care levels available or the process for changing them, refer to your organization's SAP documentation or user manuals for guidance.
  
  
  Contact Support: If the issue persists or if you believe there is a system error, consider reaching out to your SAP support team or system administrator for further assistance.
  
  
  Related Information:
  
  SAP IS-H Documentation: Familiarize yourself with the SAP IS-H documentation related to patient management and care level assignments.
  User Training: Ensure that users involved in patient care level management are adequately trained on the system and understand the implications of care level changes.
  System Configuration: Sometimes, the configuration of care levels in the SAP system may need to be reviewed by a technical consultant to ensure it aligns with organizational policies.
  
  By following these steps, you should be able to resolve the ICL2009 error and successfully update the care level for the patient in question.