How To Fix ICL912 - Benefit type &1 in payment is not possible; compensability subclaim = No

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL - FS-CM: Claims Management

• Message number: 912

• Message text: Benefit type &1 in payment is not possible; compensability subclaim = No

What causes this issue?

In IMG activity <ZK>Define Benefit Types</>, benefit type &v1& has been
flagged as a benefit type in the
<DS:GLOS.97DCAC452605D411A4910060B03C3B0E>Expenses</> category. In a
payment at subclaim level, you cannot use benefit types in the
<ZK>Expenses</> category as long as the compensability at subclaim level
is "No".

System Response

The system cancels creation of the payment.

How to fix this error?

Perform one of the following activities:
Enter a benefit type in the
<DS:GLOS.9C948671662DD311AE620060B03C9BBE>Loss/Compensation</> category.
At subclaim level, on the <ZK>Coverage Referrals</> tab page, set the
compensability to "Yes".

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ICL912 - Benefit type &1 in payment is not possible; compensability subclaim = No ?

  The SAP error message ICL912 indicates that there is an issue with a specific benefit type in the context of a payment, particularly related to the compensability of a subclaim. This error typically arises in the context of SAP's Claims Management module, often used in insurance or workers' compensation scenarios.
  Cause:
  The error message "Benefit type &1 in payment is not possible; compensability subclaim = No" suggests that the benefit type specified (denoted by &1) is not eligible for payment because the associated subclaim is marked as "not compensable." This can occur due to several reasons, including:
  
  Incorrect Configuration: The benefit type may not be configured correctly in the system, leading to it being flagged as non-compensable.
  Claim Status: The claim associated with the payment may not meet the necessary criteria for the benefit type to be paid out.
  Data Entry Errors: There may be incorrect data entries in the claim or payment processing that lead to this error.
  Policy Limitations: The insurance policy or rules governing the claim may specify that certain benefits are not payable under specific conditions.
  
  Solution:
  To resolve the ICL912 error, you can take the following steps:
  
  Check Benefit Type Configuration: Review the configuration of the benefit type in the SAP system to ensure it is set up correctly and is eligible for payment.
  Review Claim Details: Examine the details of the claim and the associated subclaim to confirm that it is indeed compensable. Look for any flags or indicators that might suggest it is not.
  Verify Payment Conditions: Ensure that the conditions for payment of the benefit type are met. This may involve checking policy documents or internal guidelines.
  Correct Data Entries: If there are any data entry errors, correct them in the system. This may involve updating the claim or payment information.
  Consult Documentation: Refer to SAP documentation or your organization's guidelines for handling claims and payments to ensure compliance with all necessary procedures.
  Engage with Support: If the issue persists, consider reaching out to your SAP support team or consulting with a functional expert who specializes in SAP Claims Management.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  User Manuals: Review user manuals or training materials related to the Claims Management module for guidance on handling benefit types and payments.
  Testing: If changes are made, conduct thorough testing in a development or quality assurance environment before applying changes to the production system.
  
  By following these steps, you should be able to identify the root cause of the ICL912 error and implement a solution to resolve it.