How To Fix ICL797 - Action is still being used in event &1

ICL797 - Overview

• Message type: E = Error

• Message class: ICL - FS-CM: Claims Management

• Message number: 797

• Message text: Action is still being used in event &1

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message ICL797 - Action is still being used in event &1 ?

  The SAP error message ICL797, which states "Action is still being used in event &1," typically occurs in the context of the SAP Insurance Contract Lifecycle (ICL) module. This error indicates that an action you are trying to delete or modify is still being referenced in an event, meaning that the action is currently in use and cannot be removed or altered.
  
  Cause:
  
  Active References: The action you are attempting to delete or modify is still linked to an event in the system. This could be due to ongoing processes or transactions that are utilizing that action.
  Data Integrity: SAP enforces data integrity rules to prevent inconsistencies in the system. If an action is still in use, the system will not allow changes to ensure that related processes remain valid.
  
  
  Solution:
  
  Identify the Event: Check the event referenced in the error message (&1). You can do this by reviewing the event logs or using transaction