How To Fix ICL795 - Value request &1 has been deleted

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL - FS-CM: Claims Management

• Message number: 795

• Message text: Value request &1 has been deleted

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message ICL795 - Value request &1 has been deleted ?

  The SAP error message ICL795, which states "Value request &1 has been deleted," typically occurs in the context of the SAP Insurance Management module, particularly when dealing with value requests related to insurance claims or policies.
  Cause:
  The error message indicates that a specific value request (identified by the placeholder &1) has been deleted from the system. This can happen for several reasons, including:
  
  Manual Deletion: A user or administrator may have manually deleted the value request.
  Data Consistency Issues: There may be inconsistencies in the database or issues with data integrity that led to the deletion of the value request.
  System Configuration: Certain configurations or settings in the SAP system may lead to automatic deletion of value requests under specific conditions.
  Workflow Issues: If the value request was part of a workflow, it might have been deleted as part of a workflow process.
  
  Solution:
  To resolve the ICL795 error, you can take the following steps:
  
  
  Check the Value Request: Verify if the value request still exists in the system. You can do this by using transaction codes related to value requests or claims management.
  
  
  Review Deletion Logs: If you have access, check the deletion logs or audit trails to see who or what process deleted the value request. This can provide insights into whether it was a manual action or part of an automated process.
  
  
  Recreate the Value Request: If the value request is indeed deleted and you need it for processing, you may need to recreate it manually, ensuring that all necessary data is entered correctly.
  
  
  Consult Documentation: Review SAP documentation or notes related to the ICL795 error for any specific guidance or patches that may address the issue.
  
  
  Contact SAP Support: If the issue persists or if you suspect a deeper problem with the system, consider reaching out to SAP support for assistance. They can provide more detailed troubleshooting steps or solutions.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP for managing value requests, such as ICLM (Claims Management) or ICLD (Claims Data).
  User Roles and Permissions: Ensure that users have the appropriate permissions to create, modify, or delete value requests to prevent unauthorized deletions.
  System Configuration: Review the configuration settings in the SAP system related to value requests and claims management to ensure they align with business processes.
  
  By following these steps, you should be able to address the ICL795 error and prevent it from occurring in the future.