How To Fix ICL755 - Policy snapshot read at an invalid event

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL - FS-CM: Claims Management

• Message number: 755

• Message text: Policy snapshot read at an invalid event

What causes this issue?

You tried to read data from the policy snapshot. This is not permitted
at this event.
This can have one of the following reasons:
The policy snapshot was called <ZH>before</> the ISDAT module. This is
not permitted.
The policy snapshot was called <ZH>after</> event DLVE1. This is also
not permitted, as several or no claims might be active here.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Call the policy snapshot <ZH>after</> the ISDAT module and <ZH>before</>
event DLVE1.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ICL755 - Policy snapshot read at an invalid event ?

  The SAP error message ICL755, which states "Policy snapshot read at an invalid event," typically occurs in the context of the SAP Insurance Management module, particularly when dealing with policy management and event handling. This error indicates that the system is attempting to read a policy snapshot at a point in time or event that is not valid or does not exist.
  Causes:
  
  Invalid Event Reference: The event being referenced may not exist or may have been deleted or modified.
  Data Integrity Issues: There may be inconsistencies in the database, such as missing or corrupted records related to policy snapshots or events.
  Configuration Errors: Incorrect configuration settings in the policy management module could lead to the system trying to access invalid events.
  Timing Issues: The error may occur if the system is trying to access a snapshot that is not yet available due to timing issues in event processing.
  
  Solutions:
  
  Check Event Validity: Verify that the event you are trying to access is valid and exists in the system. You may need to check the event logs or the database for the specific event.
  Data Consistency Check: Run consistency checks on the policy and event data to ensure that there are no missing or corrupted records. This may involve using SAP tools or transaction codes designed for data integrity checks.
  Review Configuration: Review the configuration settings in the policy management module to ensure that they are set up correctly. This may involve checking the settings for event handling and policy snapshots.
  Reprocess Events: If the error is due to timing issues, consider reprocessing the events or snapshots to ensure that they are correctly aligned.
  Consult Documentation: Refer to SAP documentation or notes related to the ICL755 error for any specific guidance or patches that may address the issue.
  Contact SAP Support: If the issue persists, consider reaching out to SAP support for assistance. They may provide insights based on the specific version of your SAP system and any known issues.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Transaction Codes: Familiarize yourself with transaction codes related to policy management and event handling, such as ICLM (Insurance Contract Lifecycle Management) or ICLD (Insurance Contract Data).
  System Logs: Review system logs (such as SLG1) for additional error messages or warnings that may provide more context about the issue.
  
  By following these steps, you should be able to diagnose and resolve the ICL755 error in your SAP system.