How To Fix ICL755 - Policy snapshot read at an invalid event

ICL755 - Overview

• Message type: E = Error

• Message class: ICL - FS-CM: Claims Management

• Message number: 755

• Message text: Policy snapshot read at an invalid event

What causes this issue?

You tried to read data from the policy snapshot. This is not permitted
at this event.
This can have one of the following reasons:
The policy snapshot was called <ZH>before</> the ISDAT module. This is
not permitted.
The policy snapshot was called <ZH>after</> event DLVE1. This is also
not permitted, as several or no claims might be active here.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Call the policy snapshot <ZH>after</> the ISDAT module and <ZH>before</>
event DLVE1.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

ICL755 - Details

• The SAP error message ICL755, which states "Policy snapshot read at an invalid event," typically occurs in the context of the SAP Insurance Management module, particularly when dealing with policy management and event handling. This error indicates that the system is attempting to read a policy snapshot at a point in time or event that is not valid or does not exist.
  Causes:
  
  Invalid Event Reference: The event being referenced may not exist or may have been deleted or modified.
  Data Integrity Issues: There may be inconsistencies in the database, such as missing or corrupted records related to policy snapshots or events.
  Configuration Errors: Incorrect configuration settings in the policy management module could lead to the system trying to access invalid events.
  Timing Issues: The error may occur if the system is trying to access a snapshot that is not yet available due to timing issues in event processing.
  
  Solutions:
  
  Check Event Validity: Verify that the event