How To Fix ICL746 - Payout of claim item &1 with status &2 is not possible

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL - FS-CM: Claims Management

• Message number: 746

• Message text: Payout of claim item &1 with status &2 is not possible

Self-Explanatory Message

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• What is the cause and solution for SAP error message ICL746 - Payout of claim item &1 with status &2 is not possible ?

  The SAP error message ICL746 indicates that a payout for a claim item cannot be processed because of its current status. This error typically occurs in the context of the SAP Claims Management module, where specific statuses dictate whether a claim item can be paid out or not.
  Cause:
  The error message ICL746 is triggered when you attempt to process a payout for a claim item that is in a status that does not allow for payouts. Common statuses that may lead to this error include:
  
  Pending Review: The claim item is still under review and has not been approved for payout.
  Rejected: The claim item has been rejected, and therefore, no payout can be made.
  Closed: The claim item is closed, meaning no further actions, including payouts, can be taken.
  In Process: The claim item is still being processed and is not yet ready for payout.
  
  Solution:
  To resolve this error, you should take the following steps:
  
  
  Check the Status: Review the status of the claim item in question. You can do this by navigating to the relevant claim in the SAP system and checking its current status.
  
  
  Update the Status: If the claim item is in a status that does not allow payouts, you may need to update its status. This could involve:
  
  Completing any required reviews or approvals.
  Resolving any issues that led to a rejection.
  Ensuring that all necessary documentation is in place.
  
  
  
  Consult with Stakeholders: If you are unsure why the claim item is in its current status, consult with the relevant stakeholders (e.g., claims adjusters, managers) to understand the situation better.
  
  
  Retry the Payout: Once the status has been updated to one that allows payouts, you can attempt to process the payout again.
  
  
  Related Information:
  
  SAP Documentation: Refer to the SAP Help Portal or your organization's SAP documentation for more detailed information on claim statuses and the claims management process.
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP for claims management, such as:
  
  ICL01: Create Claim
  ICL02: Change Claim
  ICL03: Display Claim
  
  
  User Roles: Ensure that you have the appropriate permissions to change claim statuses or process payouts.
  
  If the issue persists after following these steps, it may be necessary to involve your SAP support team or consult with SAP support for further assistance.