How To Fix ICL735 - Undo activity &1 with determination &2 exists twice

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL - FS-CM: Claims Management

• Message number: 735

• Message text: Undo activity &1 with determination &2 exists twice

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message ICL735 - Undo activity &1 with determination &2 exists twice ?

  The SAP error message ICL735, which states "Undo activity &1 with determination &2 exists twice," typically occurs in the context of the SAP Claims Management module. This error indicates that there is a duplicate entry for an undo activity associated with a specific determination in the system.
  Cause:
  The error is usually caused by one of the following reasons:
  
  Duplicate Entries: There are multiple entries for the same undo activity and determination combination in the database.
  Configuration Issues: Incorrect configuration settings in the claims management module may lead to the system trying to process the same activity more than once.
  Data Integrity Issues: Data inconsistencies or corruption in the database can also lead to this error.
  
  Solution:
  To resolve the ICL735 error, you can take the following steps:
  
  
  Check for Duplicates:
  
  Use transaction codes like SE16 or SE11 to access the relevant database tables (e.g., ICL_ACTIVITY, ICL_DETERMINATION) and check for duplicate entries for the specified activity and determination.
  If duplicates are found, you may need to delete or correct the duplicate entries.
  
  
  
  Review Configuration:
  
  Go through the configuration settings in the Claims Management module to ensure that there are no misconfigurations that could lead to duplicate processing.
  Check the customizing settings for undo activities and determinations to ensure they are set up correctly.
  
  
  
  Data Consistency Check:
  
  Run data consistency checks or reports provided by SAP to identify and rectify any inconsistencies in the claims data.
  You may also consider using transaction code SARA to archive old data if the database is cluttered.
  
  
  
  Consult SAP Notes:
  
  Check the SAP Support Portal for any relevant SAP Notes that may address this specific error. There may be patches or updates that resolve known issues related to this error message.
  
  
  
  Contact SAP Support:
  
  If the issue persists after performing the above steps, consider reaching out to SAP Support for further assistance. Provide them with detailed information about the error, including the context in which it occurs.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as ICL1 (Create Claim), ICL2 (Change Claim), and ICL3 (Display Claim) to navigate through the claims management process.
  Documentation: Review SAP documentation related to Claims Management and error handling for additional insights and troubleshooting steps.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify and resolve the cause of the ICL735 error in your SAP system.