How To Fix ICL678 - Procurement of claim item has already been rejected

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL - FS-CM: Claims Management

• Message number: 678

• Message text: Procurement of claim item has already been rejected

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

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Smart SAP Assistant

• What is the cause and solution for SAP error message ICL678 - Procurement of claim item has already been rejected ?

  The SAP error message ICL678, which states "Procurement of claim item has already been rejected," typically occurs in the context of claims management within the SAP system, particularly when dealing with insurance claims or procurement processes. This error indicates that an attempt is being made to process a claim item that has already been marked as rejected.
  Cause:
  
  Duplicate Processing: The claim item may have been previously processed and rejected, and the system is preventing any further actions on it.
  Incorrect Status: The status of the claim item may not have been updated correctly, leading to confusion about its current state.
  User Error: A user may be trying to reprocess or approve a claim item that is not eligible for such actions due to its rejected status.
  
  Solution:
  
  Check Claim Status: Verify the status of the claim item in the system. If it is indeed marked as rejected, you will need to understand the reason for the rejection before proceeding.
  Review Rejection Reason: Look into the details of why the claim item was rejected. This information can often be found in the claim history or logs.
  Corrective Action: If the rejection was made in error, you may need to reverse the rejection or create a new claim item, depending on your organization's policies and procedures.
  Consult Documentation: Refer to your organization's SAP documentation or guidelines for handling rejected claims to ensure compliance with internal processes.
  Contact Support: If you are unable to resolve the issue, consider reaching out to your SAP support team or a consultant who specializes in claims management for further assistance.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional context.
  Transaction Codes: Familiarize yourself with the transaction codes related to claims management in SAP, such as those for viewing claim details or processing claims.
  User Training: Ensure that users involved in claims processing are adequately trained to avoid common pitfalls that lead to errors like ICL678.
  
  By following these steps, you should be able to address the ICL678 error effectively.