How To Fix ICL613 - This benefit is not compensable at the moment

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL - FS-CM: Claims Management

• Message number: 613

• Message text: This benefit is not compensable at the moment

What causes this issue?

The customer is in agreement to compensation being offered by
cooperation with an external service. However, these damages might not
be covered under certain circumstances, meaning that the insurer is
currently under no obligation to pay.

System Response

Warning

How to fix this error?

Check whether cooperation with a service is necessary.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ICL613 - This benefit is not compensable at the moment ?

  The SAP error message ICL613, which states "This benefit is not compensable at the moment," typically occurs in the context of the SAP Claims Management module, particularly when dealing with insurance claims or benefits processing. This error indicates that the system has determined that the specific benefit or claim cannot be compensated at the current time due to various reasons.
  Possible Causes:
  
  Eligibility Issues: The claimant may not meet the eligibility criteria for the benefit being claimed.
  Policy Limitations: The benefit may be subject to certain limitations or exclusions defined in the insurance policy.
  Claim Status: The claim may be in a status that does not allow for compensation (e.g., pending, under review).
  Data Entry Errors: There may be incorrect or incomplete data entered in the claim or benefit request.
  Benefit Configuration: The benefit may not be configured correctly in the system, leading to it being marked as non-compensable.
  Time Constraints: The claim may be submitted outside of the allowable time frame for compensation.
  
  Solutions:
  
  Review Eligibility: Check the eligibility criteria for the benefit and ensure that the claimant meets all requirements.
  Check Policy Details: Review the insurance policy for any limitations or exclusions that may apply to the benefit.
  Claim Status Verification: Verify the status of the claim in the system to ensure it is in a state that allows for compensation.
  Correct Data Entry: Review the claim details for any errors or missing information and correct them as necessary.
  Configuration Check: Consult with your SAP administrator or configuration team to ensure that the benefit is set up correctly in the system.
  Timeliness of Claim: Ensure that the claim is submitted within the required time frame as specified in the policy.
  
  Related Information:
  
  SAP Documentation: Refer to SAP Help documentation for detailed information on claims processing and benefit management.
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP that pertain to claims management (e.g., ICLM for claims management).
  User Roles: Ensure that the user has the appropriate roles and permissions to process claims and benefits.
  Support: If the issue persists, consider reaching out to your SAP support team or consulting with SAP experts for further assistance.
  
  By following these steps, you should be able to identify the cause of the ICL613 error and take appropriate action to resolve it.