How To Fix ICL606 - Service selected without a reason for entry

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL - FS-CM: Claims Management

• Message number: 606

• Message text: Service selected without a reason for entry

What causes this issue?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

System Response

How to fix this error?

INCLUDE 'CUSTOMIZED_MESSAGE_INFO' OBJECT DOKU ID TX

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ICL606 - Service selected without a reason for entry ?

  The SAP error message ICL606 ("Service selected without a reason for entry") typically occurs in the context of the SAP Claims Management module, particularly when dealing with insurance claims. This error indicates that a service has been selected for a claim, but there is no corresponding reason for entry provided for that service. 
  Cause:
  
  Missing Reason for Entry: When a service is added to a claim, the system expects a reason for entry to be specified. This reason is necessary for processing the claim correctly.
  Configuration Issues: There may be configuration settings in the system that require a reason for entry for certain services, and if these are not set up correctly, the error can occur.
  User Input Error: The user may have inadvertently skipped the step of entering a reason for the selected service.
  
  Solution:
  
  
  Enter a Reason for Entry: 
  
  Go to the claim where the error occurred.
  Locate the service that has been selected.
  Ensure that a valid reason for entry is provided for that service. This is usually a dropdown or selection field that needs to be filled out.
  
  
  
  Check Configuration:
  
  If you have the necessary permissions, check the configuration settings in the Claims Management module to ensure that the reason for entry is set up correctly for the services being used.
  You may need to consult with your SAP administrator or a functional consultant to verify that the configuration aligns with business requirements.
  
  
  
  Review Documentation: 
  
  Consult the SAP documentation or help files related to Claims Management to understand the requirements for entering services and reasons for entry.
  
  
  
  User Training: 
  
  If this error is occurring frequently, consider providing additional training to users on how to properly enter claims and the importance of providing reasons for entry.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP for Claims Management, such as ICL01 (Create Claim) or ICL02 (Change Claim).
  SAP Notes: Check for any SAP Notes related to this error message, as they may provide additional insights or patches that address the issue.
  Support: If the problem persists after trying the above solutions, consider reaching out to SAP support for further assistance.
  
  By ensuring that all required fields, including the reason for entry, are filled out correctly, you can resolve the ICL606 error and proceed with processing the claim.