How To Fix ICL604 - No user name found for business partner &

ICL604 - Overview

• Message type: E = Error

• Message class: ICL - FS-CM: Claims Management

• Message number: 604

• Message text: No user name found for business partner &

What causes this issue?

You tried to create an appointment for an external service (a repair
shop, for example). However, no user ID has been defined for this
external service in your system.

How to fix this error?

<DS:TRAN.BUP2> Assign a contact person to the external service</>. You
might need to create the contact person as an SAP business partner
first.
<DS:TRAN.SU01> Create a user ID for the contact person.</>

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ICL604 - No user name found for business partner & ?

  The SAP error message ICL604 ("No user name found for business partner") typically occurs in the context of SAP's Customer Relationship Management (CRM) or other modules where business partners are involved. This error indicates that the system is unable to find a user name associated with a specific business partner, which can prevent certain operations from being completed.
  Causes:
  
  Missing User Assignment: The business partner may not have a user assigned to it in the system.
  Incorrect Business Partner Role: The business partner may not have the correct role assigned that allows for user assignment.
  Data Inconsistency: There may be inconsistencies or missing data in the business partner master data.
  Authorization Issues: The user may not have the necessary authorizations to view or manage the business partner data.
  System Configuration: There may be configuration issues in the system that prevent the proper linking of users to business partners.
  
  Solutions:
  
  
  Check Business Partner Data:
  
  Go to the transaction code BP