How To Fix ICL604 - No user name found for business partner &

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL - FS-CM: Claims Management

• Message number: 604

• Message text: No user name found for business partner &

What causes this issue?

You tried to create an appointment for an external service (a repair
shop, for example). However, no user ID has been defined for this
external service in your system.

How to fix this error?

<DS:TRAN.BUP2> Assign a contact person to the external service</>. You
might need to create the contact person as an SAP business partner
first.
<DS:TRAN.SU01> Create a user ID for the contact person.</>

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ICL604 - No user name found for business partner & ?

  The SAP error message ICL604 ("No user name found for business partner") typically occurs in the context of SAP's Customer Relationship Management (CRM) or other modules where business partners are involved. This error indicates that the system is unable to find a user name associated with a specific business partner, which can prevent certain operations from being completed.
  Causes:
  
  Missing User Assignment: The business partner may not have a user assigned to it in the system.
  Incorrect Business Partner Role: The business partner may not have the correct role assigned that allows for user assignment.
  Data Inconsistency: There may be inconsistencies or missing data in the business partner master data.
  Authorization Issues: The user may not have the necessary authorizations to view or manage the business partner data.
  System Configuration: There may be configuration issues in the system that prevent the proper linking of users to business partners.
  
  Solutions:
  
  
  Check Business Partner Data:
  
  Go to the transaction code BP (Business Partner) and check the details of the business partner in question.
  Ensure that a user is assigned to the business partner. You can do this by navigating to the "Roles" tab and checking the relevant role for user assignment.
  
  
  
  Assign User to Business Partner:
  
  If no user is assigned, you can assign a user by editing the business partner and adding the appropriate user in the relevant role.
  
  
  
  Verify Roles:
  
  Ensure that the business partner has the correct roles assigned that allow for user assignment. This may involve checking the role configuration in the system.
  
  
  
  Check for Data Consistency:
  
  Run any necessary data consistency checks or reports to identify and correct any inconsistencies in the business partner data.
  
  
  
  Authorization Check:
  
  Ensure that the user encountering the error has the necessary authorizations to access and manage business partner data.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or notes related to the specific version of SAP you are using, as there may be specific patches or updates that address this issue.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP support for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as BP for managing business partners, SU01 for user management, and PFCG for role management.
  SAP Notes: Check SAP Notes for any known issues or fixes related to the ICL604 error.
  User Manuals: Refer to user manuals or guides specific to your SAP implementation for additional context on managing business partners and users.
  
  By following these steps, you should be able to identify and resolve the cause of the ICL604 error in your SAP system.