How To Fix ICL438 - Delete the deductible or remove the "No Deductible" flag

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL - FS-CM: Claims Management

• Message number: 438

• Message text: Delete the deductible or remove the "No Deductible" flag

What causes this issue?

With this benefit type, a deductible has been specified and at the same
time the <ZK>No Deductible</> flag has been set. This does not make
sense.

System Response

How to fix this error?

In claims processing choose menu option <ZK>Edit</> -> <ZK>Further
Processing</> -> <ZK>Change Contract</>.
Then select the <ZK>Benefit Types</> tab page
Perform one of the following activities:
Delete the deductible that has been specified for the relevant benefit
type
Remove the <ZK>No Deductible</> flag for the relevant benefit type.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ICL438 - Delete the deductible or remove the "No Deductible" flag ?

  The SAP error message ICL438 typically occurs in the context of insurance claims processing within the SAP system, particularly when dealing with deductibles. This error indicates that there is an issue with the deductible settings for a claim, specifically that a deductible must be deleted or the "No Deductible" flag must be removed to proceed.
  Cause:
  
  Deductible Configuration: The claim may have a deductible set that is not compatible with the current processing rules or settings.
  "No Deductible" Flag: The claim may have the "No Deductible" flag set, but there is an existing deductible that conflicts with this setting.
  Data Entry Errors: Incorrect data entry during the claim creation or modification process can lead to this error.
  Business Rules: The business rules configured in the SAP system may require that a deductible be present or that the "No Deductible" flag not be set under certain conditions.
  
  Solution:
  
  Review Deductible Settings: Check the deductible settings for the claim in question. If a deductible is set, ensure that it is valid and meets the business rules.
  Delete Deductible: If the claim should not have a deductible, delete the existing deductible from the claim.
  Remove "No Deductible" Flag: If the claim is supposed to have a deductible, ensure that the "No Deductible" flag is not set.
  Consult Documentation: Review the relevant SAP documentation or configuration guides to understand the rules governing deductibles in your specific implementation.
  Contact Support: If you are unable to resolve the issue, consider reaching out to your SAP support team or consulting with a functional consultant who specializes in the insurance module.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional guidance.
  Transaction Codes: Familiarize yourself with transaction codes related to claims processing and deductible management (e.g., ICLM for claims management).
  User Roles: Ensure that you have the appropriate permissions to modify claim details, as restrictions may prevent you from making necessary changes.
  Testing: After making changes, test the claim processing to ensure that the error does not reoccur and that the claim can be processed successfully.
  
  By following these steps, you should be able to resolve the ICL438 error and continue with the claims processing in SAP.