How To Fix ICL412 - You cannot process the claim in notification mode

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL - FS-CM: Claims Management

• Message number: 412

• Message text: You cannot process the claim in notification mode

What causes this issue?

You cannot process this <DS:GLOS.40552E756CE2C94F9C25358499225F19>
claim</> in notification mode, because it has
already been changed in a different mode.
You can only process a claim
in notification mode as long as no changes have been made in a
different mode. These changes could lead to an inconsistent
presentation of data in notification mode.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Process this claim in a different mode, such as expert mode.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ICL412 - You cannot process the claim in notification mode ?

  The SAP error message ICL412 ("You cannot process the claim in notification mode") typically occurs in the context of the SAP Claims Management module, particularly when dealing with insurance claims. This error indicates that the system is in "notification mode," which means that it is not set up to process claims in the way that is required for the operation you are attempting to perform.
  Cause:
  
  Notification Mode: The claim is currently in a state where it is only being tracked as a notification rather than being processed as a full claim. This can happen if the claim has not been fully created or if it is still in a preliminary state.
  Configuration Settings: The system may be configured to allow only certain types of processing for claims in notification mode, which does not include the operation you are trying to perform.
  User Permissions: The user may not have the necessary permissions to process claims in a way that is required for the operation.
  
  Solution:
  
  Check Claim Status: Verify the status of the claim. If it is indeed in notification mode, you may need to convert it to a full claim. This can typically be done through the appropriate transaction in SAP.
  Review Configuration: Consult with your SAP administrator or configuration team to ensure that the system settings allow for the processing of claims in the desired manner. This may involve adjusting the configuration for claims processing.
  User Permissions: Ensure that the user attempting to process the claim has the necessary permissions. This may involve checking user roles and authorizations in the SAP system.
  Documentation and Help: Refer to SAP documentation or help resources for specific instructions on how to transition a claim from notification mode to a processable state.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP for claims management, such as ICL01 (Create Claim), ICL02 (Change Claim), and ICL03 (Display Claim).
  SAP Notes: Check for any SAP Notes related to error ICL412 for additional insights or patches that may address the issue.
  Support: If the issue persists, consider reaching out to SAP support or your internal IT support team for further assistance.
  
  By following these steps, you should be able to resolve the ICL412 error and successfully process the claim.