How To Fix ICL396 - Business partner cannot be added

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL - FS-CM: Claims Management

• Message number: 396

• Message text: Business partner cannot be added

What causes this issue?

You tried to assign a business partner to a business partner role that
only permits one single assignment (such as driver of vehicle). If a
business partner has already been assigned to such a role, it is not
possible to assign any other business partner to the same role.

System Response

Your selection is not accepted.

How to fix this error?

Check whether you have assigned the right business partner to the role
and, if necessary, change your selection.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ICL396 - Business partner cannot be added ?

  The SAP error message ICL396, which states "Business partner cannot be added," typically occurs in the context of SAP's Customer Relationship Management (CRM) or Financial Accounting (FI) modules when there is an issue with adding a business partner to a specific transaction or master data record.
  Causes:
  
  Business Partner Status: The business partner may be in a status that does not allow it to be added (e.g., inactive or blocked).
  Data Inconsistencies: There may be inconsistencies or missing mandatory data in the business partner's master data.
  Authorization Issues: The user may not have the necessary authorizations to add or modify business partners.
  Configuration Issues: There may be configuration settings in the system that prevent the addition of business partners under certain conditions.
  Duplicate Entries: The business partner you are trying to add may already exist in the system, leading to a conflict.
  
  Solutions:
  
  Check Business Partner Status: Verify the status of the business partner in the system. If it is inactive or blocked, you may need to reactivate or unblock it.
  Review Master Data: Ensure that all mandatory fields in the business partner's master data are filled out correctly. Check for any inconsistencies or missing information.
  Authorization Check: Confirm that you have the necessary permissions to add or modify business partners. If not, contact your system administrator to obtain the required authorizations.
  Configuration Review: Consult with your SAP configuration team to review the settings related to business partner management. They can help identify if any specific configurations are causing the issue.
  Check for Duplicates: Search the business partner database to see if the business partner already exists. If it does, you may need to use the existing entry instead of trying to create a new one.
  
  Related Information:
  
  Transaction Codes: You may use transaction codes like BP (Business Partner) to manage business partner data.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP frequently updates its knowledge base with solutions for common problems.
  Documentation: Refer to the official SAP documentation for business partner management for detailed guidelines on how to manage business partners effectively.
  
  If the issue persists after trying the above solutions, it may be beneficial to consult with your SAP support team or reach out to SAP support for further assistance.